Now that T-Mobile has completely changed the way U.S. consumers think about mobile service, the company is working on quality issues. And in Denver, the new network is now available, said Rich Garwood, T-Mobile’s area vice president, who was in town this week visiting area stores. The company has spent months upgrading hardware and software at its towers in the Front Range. By adding 700 MHz technology, T-Mobile says data access and calls made indoors and in rural areas should improve. And customers don’t have to worry about any of this. It’s part of 4G LTE service. Phones automatically connect to the better 4G LTE speed, be it 700 or the existing 1900 or 2100. Some customers may already have experienced it. Let us know by commenting below.) “It’s important to Denver because you have this crazy mix of areas and topographies that affect signal,” said Garwood, a former Highlands Ranch resident. “This will improve indoor and rural coverage.” T-Mobile said the upgrade is available to customers in Colorado Springs, Cañon City, Vail, Beaver Creek, Aspen, Aurora, Fort Collins, Greeley, Loveland, Longmont, Boulder, Arvada, Crested Butte, Beaver Creek, Broomfield, Centennial, Thornton, Commerce City, Parker, Greenwood Village, Lakewood, Evergreen, Westminster, Fruita, Woodland Park, Larkspur, Trinidad and Loveland and Keystone Ski Resorts.
You’ll need a phone that can handle 700 MHz, which is included in newer Samsung Galaxy devices, Google Nexus 6, HTC One M9 and others (not the iPhone though). All this is made possible thanks to the wireless spectrum — the invisible frequencies that enable AM/FM radios, garage door openers and Wi-Fi. But where did this new 700 MHz come from? Remember the transition to digital TV back in 2009? Everyone who watched over-the-air TV had to buy a digital TV or digital converter box to grab the new digital broadcast signals. The old analog signals were getting out of the TV business. The Federal Communications Commission then raised $19 billion by selling usage rights of 700 MHz to Verizon, AT&T and Google. Some of the money went back into supporting a public-services wireless network. The scrappy T-Mobile couldn’t afford the spectrum back then. But empowered by a failed merger with AT&T, T-Mobile nabbed some of AT&T’s spectrum plus acquired the license to more 700 spectrum from Verizon and other companies.
“It had to happen (for T-Mobile) to stay competitive. There really is a user experience advantage in this spectrum,” said Ben Wilmhoff, co-founder and president of BluFlux RF Technologies in Louisville, which builds wireless technology and tests wireless signal strengths. “Generally speaking, the lower the frequency, the better the signals propagate,” he said. “T-Mobile’s spectrum is in the 850 and 1900 MHz band. Securing access to the 700 MHz spectrum will allow them to basically reach farther from any individual tower. And yes, because of the longer wavelength, the signals don’t lose energy as fast as they propagate through space and are able to penetrate buildings — concrete and dry wall — that higher signals can’t.” Better quality calls and data access may help T-Mobile boost its coverage and rankings in independent reports. In the latest J.D. Power report — the 2015 U.S. Wireless Network Quality Performance Study, which came out today — T-Mobile tied for second with AT&T for the west region, which includes Colorado.
Both recorded 12 problems per 100 connections, compared to first place winner Verizon, at 10 problems. “When we started in 2003, we were getting PP1 (problems per 100) of 45 out of 100. Now we’re down to an average of 12,” said Kirk Parsons, practice lead for J.D. Power’s telecom practice. “There’s definitely evidence that as technology improves and the bandwidth of the frequencies improve, so do the problems of dropped calls and data issues.” But another researcher, RootMetrics, ranked T-Mobile in the bottom half for quality in its First Half 2015 report. RootMetrics, which sends drivers out to test signals nationwide, tested for reliability, speed, data and calls. In Denver, however, T-Mobile was in third by one-tenth of a point — AT&T was rated 94.9 in overall performance, compared to T-Mobile’s 94.8. Garwood hopes for better results on RootMetrics next round — and he sure hopes they’re using 700 MHz phones. T-Mobile employs about 325 people at its 180 retail stores in Colorado.
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