“Scott and team was very professional, explained the fixes they made and was right on cost estimate.” “Fixed my springs and installed another keyless entry for me for my songs door.” “Chris's bill was a small fraction of that and he fixed the opener in about 2 minutes.” Yelp users haven’t asked any questions yet about B&C Garage Door Co Inc.Precision Garage Door of East Bay The San Ramon Area Review: Excellent work done by James. Response: Kevin Kelly, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with James and his work. Review: $1,000 to repair a garage door seems awfully expensive but the service was good and Cory was very professional. However, I do need copies of the invoice and the 7 year warranty as soon as possible. Response: John Hovland, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience. Review: Joseph was very efficient and diagnosed the problem quickly
Response: Joseph Leitgeb, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Joseph. Review: I was very pleased with the service I received from Precision Doors. It started with the phone call, where I was able to schedule an appointment for the next day. I had a 2-hour window for the technician to arrive. He called at the start to let me know he would be later than that so I could go out if it needed to. That was a huge benefit to me instead of having to wait around the house the entire time. He called 15 minutes before he planned to arrive at my house, to give me time to make it home. James arrived when he said he would. I was planning to get a new garage door opener, but he explained I really only needed new springs and a tune-up. When he was done an hour later, the garage door groans and squeaks were all gone and it sounded like a new opener! Great job and great customer service! Response: S. Macinick, thank you for sharing your positive experience.
Review: Very professional and attention to detail Response: David Langdon, thank you for sharing your positive experience. Review: I had a broken spring under warranty. R=The repair man showed up promptly but was around 7 pm on Sat. Could not complete the job and promised to be back on Sunday. Since I was not going be home on Sunday, I paid him for his labor ($204) in advance and told him to come in from the side door. He did come on Sunday AM and made the door functional. On Monday, I received a call from him that he wants to come in at 2 pm and replace some things he could not do on Sunday. I had the garage door opened for him. By the time I cam in, he had finished. Then he gave me a bill for $600 additional. That was a surprise because now I am looking at $800 of repair for a broken spring which was in warranty. He never told me that Monday's estimate but gave me the impression it was something he could not do on Sunday. After much discussion and some bad blood, he agreed to $470.
Now I am looking at a garage spring door repair of $674 while in warranty. The same things were done about two years ago for about $1200. I will not be using Precision Garage Door anymore. Response: Thank you for providing a review or your experience with Precision. Thank you also for taking the time to discuss your feelings after this post. We understand that your displeasure came when we fixed items that needed replacement while you were not there. We did so because these were integral to the operational safety of the door. Thank syou for your understanding and we appreciate your business. Review: Tech was not very professional and was learning on the job . A one hour job took 4 hours Some comment which are more concerning are not being added to the feedback Response: Amoolya - Thank you for your valuable feedback from your experience with Precision. We strive to hire only the best technicians. Periodically we have one that stumps their toe. We apologize that it took longer than expected while at your home.
We appreciate your business. Review: Simple garage door opener installation to replace 10yr broken Lift Master opener. Also some springs, rollers, etc... for the door replaced. He explained the process and completed the work in about 2 hours. The new belt driven opener is very quiet as promised. He also removed the old opener and cleaned up all the junk. Garage is clean... the door works perfect... all good. Response: Frank Wilhelm, thank you for sharing your positive experience. Review: Our Precision technician did a fantastic job and was very professionl throughout the process. I would highly recommend them to anyone because they know their stuff and do it cost-effectively without playing any games like the other companies. Response: Lomit Patel, thank you for the review, and we appreciate the recommendation! Review: I love my new garage door opener. He was on time, thorough and very knowledgable. Response: Terry Koehne, we are thrilled to know you are a satisfied Precision Door Service customer.
Thank you for the feedback, and the positive comments regarding Malek. Review: I wanted to replace the broken spring coils on my garage door. When I ordered service over the phone I was quoted $249 + TAX. The Technician arrived on time. However, he recommended to replace the wheels and hinges, etc for a total cost of $850. Then, he quoted me $350+Tax for spring coil replacement which was $100 more than what I was quoted. I then called Precision at their 877 number. They said that the technician does not have the 10,000 cycle spring which costs $249+Tax and another technician needs to be sent who has it. The current tech has a better quality one therefore it costs $100 more. I agreed for the next technician to come by. He came on time, and did not quote me any unwanted replacements. Finished the job in less than 30mins. Thank you for taking the time to respond to our customer satisfaction survey. At Precision Door Service we strive for 100% Customer Satisfaction. We not only provide our customers with the highest quality parts, but we also have the best warranties in the business.
We will review this invoice and make sure we are staying competitive while providing our customers with this level of service. Thank you again for your business. Review: The technician was fine but I am still in shock from the cost to re-tension the door springs, $400 for a job that took a little more than 30 minutes seems excessive to me! Response: Charles Green, Thank you for responding to our customer satisfaction survey. At Precision Door Service we pride ourselves on excellent customer service with the best parts and warranties in the business. We strive to be competitive while providing this level of same day, fully licensed and insured service. We appreciate your feedback. Review: Aaron came out on a Sunday, needed to get a tool at Home Depot to cut the chain and did a thorough job. I was impressed with ease of communicating online Sat night to secure my job and would definitily recommend Precision Door to anyone in the future. So glad I finally have a working garage door again!!!