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**Overview**
This transcript is from a podcast episode about effective communication. The hosts discuss the importance of changing one's communication behavior to better suit the listener and provide two examples of effective communication in the workplace. They also emphasize the importance of being respectful and getting out of one's own way to achieve better outcomes.
**Main Topic: Effective Communication**
**Topics:**
1. The importance of changing communication behavior to suit the listener.
2. All behaviors related to communication are available to all people.
3. Examples of effective communication in the workplace.
4. Importance of being respectful and getting out of one's own way.
5. Conclusion and advertisement for Manager Tools.
**Details**
The hosts stress the importance of adapting one's communication behavior to suit their listener, rather than just being themselves. Effective communication involves using behaviors such as word choice, tone, and body language to convey information in a way that is most likely to achieve the desired outcome.
They emphasize that all behaviors related to communication are available to all people, regardless of their background or education. This means that anyone can change their communication behavior to achieve better outcomes.
The hosts provide two examples of effective communication in the workplace, both of which involve respecting the other person and adapting one's behavior to suit the situation. In the first example, Dakota needs sales reports from Samuel and uses small talk and kindness to encourage him to provide them. In the second example, Samuel needs work product from Dakota and is direct and to-the-point to get what he needs.
The hosts emphasize the importance of being respectful and getting out of one's own way to achieve better outcomes in communication. They acknowledge that changing one's behavior can be difficult but stress that it is part of one's professional obligation to do so.
The episode concludes with a brief advertisement for Manager Tools, a company that offers courses in project management.
**Why This Matters**
Effective communication is a crucial skill in both personal and professional relationships. By adapting one's communication behavior to suit the listener, one can achieve better outcomes and build stronger relationships. This episode provides practical examples and advice for improving communication skills in the workplace.