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6.1

1. bottlenecks

2. throughput

3. capacity utilization

4. fit for purpose

5. value-for-money

6. reliability

7. durability

8. defect

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6.2

planning - 3

scheduling - 5

loading - 1

sequencing - 6

dispatching - 2

monitoring - 4

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6.4

lead time - time required from receiving a customer order to final delivery; it includes order processing, pre-pack time, in- transit time, receiving and inspection

cycle time - time between one job batch finishing and the next one beginning (includes time taken to prepare machinery for the new process)

downtime - when equipment (or the whole line) stops working and production is lost

changeover time - time taken for a given job/batch to pass through all the operations needed

Overtime - extra hours that someone works. beyond their contractual obligation (and often paid at a higher rate) 

set-up time-time taken to prepare machinery and equpment for a new job /batch 

lag time- any period of delay between one event and another (eg between giving an instruction and the operation beginning)

time-to-market - time required from the initial concept for a new product to when it first goes on sale 

6.5

1. Improvement 

2. Culture 

3. Process 

4. Marketplace 

5. Competitors

6. Metrics 

7. Cycle 

8. Resistance