Eng

Listening

 1

  1c

  2a

  3b

  4c

  5c

 2

  Welcoming the participants

  Opening the meeting

  Establishing the agenda

  Inviting contributions

  Sticking to the agenda

  Managing time

  Organising voting

 3

  1 Establishing the agenda

  2 Inviting contributions

  3 Managing time

  4 Dealing with conflicts

  5 Closing the meeting

  6 Sticking to the agenda

Reading

 A

  1f

  2t

  3t

  4f

 B

  5a

  6c

  7c

  8b

  9a

  10c

 C

  11 Signage

  12 tight

  13 hiccups

  14 smoothly