Your luggage has a warranty which covers manufacturing defects in workmanship and materials. warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. The warranty is utilized through our authorized repair centers. The authorized repair center will make the determination whether the damage is due to a manufacturing defect. If it is a manufacturing defect, they will repair your luggage and bill Samsonite directly. If it is not repairable they will order you aIf they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage. To receive warranty service, please take or ship your product to one of our authorized repair centers. repair facility is not convenient for you, you may complete the and ship the luggage to the nearest authorized repair center. You can also visit one of our Samsonite Company Stores for assistance in shipping your luggage
at a minimal charge. The Authorized Repair Center will make the final determination on the status of the product with the - If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. - If the product is not repairable and is covered under warranty, if the same product is in stock, the product will be sent directly to you. If the product is unavailable, a comparable item will be sent. case that a comparable product is unavailable, a letter will be sent authorizing you to visit the nearest Samsonite Company Store to pick out a comparable product. Note: The Authorized Repair Center will not direct a store to replace product for a customer. The Authorized repair center will request a replacement for you from Samsonite. - If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. NOTE: PRODUCT MAY BE RETURNED TO ANY SAMSONITE COMPANY STORE AND STORE PERSONNEL WILL SEND THE PRODUCT TO AN AUTHORIZED REPAIR CENTER If you choose to take your merchandise to a store, a shipping fee will be collected: - $10 for piece under 26" - $15 for piece 26" or larger BUSINESS CASE, CASUAL BAG AND TRAVEL ACCESSORIES POLICY All business cases, casual bags, backpacks and travel accessories must be returned to the point ofIf for some reason you cannot return the product to the point of purchase. -You may either visit the store closest to you to return the product, or you may ship the product to the store closest to you. For our store locator, . -If the product was purchased online, . Please note that the store will
make the final determination on the status of the product, which may include repairing or replacing the product if it is covered under warranty. Certain replacement parts are available for purchase, along with a small shipping charge throughPadlocks for Softside Luggage; Order Replacement Parts: Contact us or call 1- 800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST) A number of our International and U.S. dealers have in-store repair facilities. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of thePlease fill out the and send it along with your product to one of our authorized repair facilities. Please check our list of to see if there is a location near you that offers this service. SERVICE & REPAIRS TOP 10 FAQs [ Open All | 1. HOW CAN I PROPERLY CLEAN MY PRODUCT? 2. WHERE IS THE NEAREST AUTHORIZED REPAIR CENTER? We have several authorized repair centers all over the country.
Please click on our enter your zip code or state and select “Repair Centers” 3.HOW CAN I ORDER A REPLACEMENT PART? Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. and Detachable Shoulder Straps. Order Replacement Parts: or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST) 4. WHAT DOES MY WARRANTY COVER? 5. HOW CAN I HAVE MY CASE REPAIRED? To receive warranty service, please take or ship your product to one of our Samsonite . Please check our list of authorized repair centers to find the location nearest you If a repair facility is not convenient for you, you may complete the and ship the luggage to the nearest authorized repair center. Detailed instructions are provided on the repair form. 6. CAN I HAVE MY LUGGAGE REPAIRED OUTSIDE OF THE US? (in the US shop. ext 237 (French Calls) Mexico: (01800) 904 89 00 7. CAN A SAMSONITE COMPANY STORE ASSIST ME WITH MY REPAIRS?
8. WHAT IS CONSIDERED A MANUFACTURING DEFECT? 9. I FORGOT MY LOCK COMBINATION. CAN I RESET THE COMBINATION? We would need to know specifics of your Product to assure we provide the correct instructions. For assistance, please complete our page or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST) 10. I LOST MY KEY TO MY LUGGAGE. CAN I ORDER A REPLACEMENT KEY?For assistance, please complete our page or call 1-800-262-8282 (Monday-Friday 9:00 AM – 6:00 PM EST)Find your ideal Mobility Product With just a few short questions we'll help you to narrow the field and find the mobility product that's right for you. Take Your Custom Wheelchair to the Next Level From inception to reality, every design that goes through Built-4-Me is hand crafted to enhance your independence, individuality, and ride experience.Buying formatsee allStaircase Designsee allMax. User Weight Capacitysee allFeaturessee allBrandsee allTypesee allConditionsee allPrice$-$Item locationsee all2 km5 km10 km15 km20 km50 km75 km100 km150 km200 km500 km750 km1000 km1500 km2000 kmDelivery optionssee allShow onlysee allMore refinements...