We are sorry to hear that you are experiencing a problem with your Banner purchase. Before you submit your claim, not all issues common to new mattresses are warranty issues and some potential issues can be fixed or isolated easily which can save you the time and hassle of filing a warranty claim. Body Impressions/SettlingBody impressions are normal characteristics of premium Mattresses. They are confirmation that the product is conforming to your body. Body impressions are not considered manufacturing defects. Settling and contouring of comfort layers in your mattress are to be expected. Unless the compressions exceed one and one-half inches (1 ½ inches) body impressions are not considered a potential defect. Instead, they are an indication that your mattress is conforming to your body as it should. Frequent rotations, end to end on a single sided mattress and, end to end and flipping on a double-sided mattress, should help even out the contouring to achieve the ultimate comfort level.
If you have not done these frequent rotations in the past, it may take several weeks or months of this rotation process to evenly compress your mattress surface. Squeaks or NoisesSqueaks or other noises usually originate from the bed frame or head and footboard attachments. Please remove the mattress and box from the frame and set them aside. Check for loose connections on the frame at the head or footboard connection. Push down on all parts and connection points of the frame. If there is no squeak found within the frame, move on to the box. Place the box on the floor. Press down on the corners and all around the sides of the box to determine if there are any squeaks coming from the box. Repeat this process with the mattress if no squeaks are present in the box. Follow these steps to isolate a squeak or noise issue. SaggingA new box provides a level support for your mattress. If an old box sags, then your new mattress will conform to the old box and sag also. Make sure it is level and that it provides proper and adequate support to your set.
It is mandatory to have a center support for premium full size mattresses and all queen and king size mattresses. This helps distribute the weight evenly. The wrong frame or box can damage a mattress and may be considered abuse, resulting in a voided warranty. Be sure you have the proper support systems for your mattress size and construction. See the back of your Invoice for Warranty guidelines. Visible Ridge in CenterWhen two people share a bed, they usually each sleep on one side, therefore settling the layers of comfort on each side. Often times, there is a visible ridge down the middle of a king or queen bed where the comfort layers have not been compressed. This is normal and is not considered a warranty issue. To minimize the middle ridge and body impressions, sleep on all surface areas of the bed, including the middle and rotate your mattress and box springs regularly. This will help to compress each side more evenly as well as the entire sleep surface. FabricThere is no warranty on the mattress fabric or fabric covering the box.
Stains, soil of any kind, burns or damage to the fabric covering the mattress or box can compromise the contents and voids the warranty.Find Your WarrantyManufacturers have different requirements for filing a warranty claim. If you do not see the option for your mattress below, please contact our customer service department for further instructions. How to File a Claim Print and mail in warranty claim form. Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.Hours: Tuesday – Thursday, 7:30am – 4:00pm. Vea la garantía en español. How to File a Claim See more product details Simmons Beautyrest Recharge Queen Classic Plush Firm Pillow Top Mattress and Boxspring Set Enjoy a sounds night's sleep with this Plush Firm Pillow top mattress. Layers AirCool® Foam and PurFoam Plush offer supportive comfort and create a soft sleep surface that side sleepers and some back sleepers will enjoy. The pocketed coils conform to your body and give you proper back support, all while enhancing motion separation between you and your partner.
Start each day feeling better rested and refreshed with a mattress from the Simmons Beautyrest Recharge Classic Collection. After countless refinements to the original design, the new Beautyrest Classic collection features the signature support of pocketed coil technology to provide you with conforming comfort and support. The Pocketed Coil springs are tied together at the side of each fabric pocket to deliver exceptional motion separation, assuring an undisturbed night's sleep. Transflexion Comfort Technology brings you consistent comfort for the life of your mattress. Combined with a variety of foams and cushions, the Classic line of mattresses will provide an ideal combination of comfort and support. Queen size mattress and box spring set is approx. 60"x80" and between 11"12" in height. Standard 8" height for box spring. If interested in low profile box spring please e-mail us. 10 Year Non-Prorated Warranty Fire Barrier Information Fire Resistant Fiber Barrier encompasses the mattress for protection from fire.
Note: Mattresses manufactured for sale in Canada are not required by law to have fire barriers. Made In the USA 80 x 60 x 12 inches 1.5 out of 5 stars #119,114 in Home and Garden (See top 100) #2,800 in Home & Kitchen > Furniture > Bedroom Furniture > Mattresses & Box Springs > Mattresses Product Warranty: For warranty information about this product, please click here If you are a seller for this product, would you like to suggest updates through seller support? Would you like to tell us about a lower price? See questions and answers 5 star14%2 star3%1 star83%See all verified purchase reviewsTop Customer ReviewsShop another Mattress ManufacturerNot happyThis mattress was way too firm. It has no ...Too Soft Not FirmBasically the edge on one side of the bed collapsed like a cake in the ovenLove It !!!!!!!! Most Recent Customer ReviewsSearch Customer Reviews See and discover other items: firm king size pillows, sleep number partsMattresses & Bed Frames |
Handcrafted & Factory Direct At Jamestown Mattress, our family creates sleeping comfort for your family. Every handcrafted mattress is guaranteed to help you get a restful sleep. We eliminate the middleman so that we can sell our mattresses to you at factory direct prices. Visit one of our 7 locations in Jamestown, Fredonia, Erie, Warren, Buffalo, and Rochester to see how affordable our factory direct comfort really is. Why Buy From Jamestown Mattress Direct From The Factory – NO Middleman Save 60% Over Comparable Name Brand Bedding Experienced Team and Friendly Family Culture Local Family Run Business Custom Bed Orders and Specialized Bedding – Boats, RV, Tractor Trailer, Cribs, and more 7 Local Showrooms – Jamestown NY, Erie PA, Fredonia NY, Henrietta NY, Lakewood NY, Lockport NY, and Warren PA Providing Bedding Too Nursing Homes, Hospitals, Hotels, and Colleges Short Lead Times – FAST DELIVERY! PROVIDING A GOOD NIGHT SLEEP SINCE 1886