Maximize comfort and prevent tossing and turning with plush, lofty mattress pads.Q. I’m a hotel manager who is interested in Beautyrest® products for my hotel. Who should I contact? Q. I slept on a Beautyrest® bed at a hotel, and now I want that product for my home. How can I find it? Heavenly Bed® from Westin Queen Mary 2 Ocean Liner If you are interested in purchasing a bed similar to those found on the Queen FAQs If you stayed at a location not listed above, you can still purchase the Simmons® Beautyrest® mattress that you are interested in. Please contact Louisville Bedding at 800-626-2594 for questions or concerns on mattress pads and pillows produced under the Simmons® mark and other prominent trademarks. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Louisville Bedding to manufacture products with strict quality control standards under the Simmons trademark or other prominent trademarks.
To measure your bed for the appropriate sized sheets, you will the need the gusset (or depth) measurement. To do so, you will need the following: • Yardstick (or a broom handle) Begin by placing one ruler (sticking halfway out) between the mattress and the box spring. Place the yardstick (or broom handle) parallel to the ruler on top of the mattress. Now, take your other ruler and measure the space between the yardstick and ruler. That is the gusset measurement. When you purchase your fitted sheets, be sure that the gusset measurement is the same or greater than your mattress. Q. If I need a replacement for my mattress or foundation, will the fabric be the same as on the original purchase? A. As stated in our limited warranty, we cannot guarantee that the fabric will match that of the existing piece. Replacement of one piece does not automatically result in the replacement of the other piece. Simmons reserves the right to substitute comparable material and models.
Q. If I purchase a mismatched product, will I have a warranty? A. Yes, as long as the product was not purchased as an “as-is” model, distressed, or floor model/sample. Q. Where can I purchase a product similar to a Simmons product I already own? A. We recommend that you visit your local Simmons dealer and lie on each product to determine which models suits your personal needs. Ultimately, the Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. Please keep in mind that a new product may feel different than the Simmons product you currently own due to changes in design and construction. Q. I live in one state and saw a Simmons product I like in another state. How can I purchase that product? A. While different retailers sell different products with different features across the country, we may be able to provide information on the model number to use in your search for a similar product in your area.
Please contact us toll free at 877-399-9397 with the model number located on the law label of the product in which you are interested. The model number appears in the format MXXXXX. Q. My dealer is providing a replacement. How can I be sure that it is the same construction as my current Simmons product? A. Please provide us with the model number located on the law label from your current product and the replacement product. XXXX. Once we receive this information, we may be able to provide information to compare the two models. Due to product line changes, it is likely the cover fabric and other features may vary. Q. How do I get warranty service on my Simmons bedding? A. Please contact your dealer for assistance. If your dealer is no longer in business, no longer selling Simmons products, or you have moved from their service area, please contact Simmons Consumer Service Center at 877-399-9397. In order to validate a warranty claim, please have the following information available:
• Proof of purchase/receipt • Name of product from satin trade label • Law tag information – The model number (MXXXXX. – Date of manufacture Q. What does the warranty cover? A. The warranty on Simmons bedding is applicable to manufacturing defects only. for coverage information, or contact Simmons Consumer Service Center at 877-399-9397 Q. I have moved away from my dealer. A. Please contact Simmons Consumer Service Center at 877-399-9397 for assistance. In order to validate a warranty claim, please have the following information available: Q. Do I need to register my warranty?To validate warranty coverage, please retain a copy of the original bill of sale, the intact model name label from the product, and law tags on the product. Please also follow the care/maintenance instructions included on the warranty card. However, we encourage you to fill out the warranty card information. This information is utilized to help us design our products to meet the needs of our consumers.
We do not share your information with outside marketing organizations. Q. Can I receive a refund? A. Per the terms and guidelines of the Limited Warranty, replacement or repairs of the product are the only options available. Refunds are not available.I’ve been in the sleep business since 1970 and a retailer of mattresses and bedding since 1972. Since the Private Equity Firms (the wonderful folks that helped bring about the recent financial troubles in the U.S.) bought up all the major mattress companies (Simmons, Sealy, Stearns & Foster [owned by Sealy], Spring Air, and Serta) the industry has taken a “consumer be damned” attitude. The introduction of “can’t flip” mattresses or “no need to flip” mattresses in 2000 is an insult to consumers who can now expect three to five years out of their new mattress. That’s one third of what can be expected from two-sided mattresses. Curious About 2-Sided Mattresses?They’re all we sell. Explore the possibilities & start sleeping better right away.
CLICK HERE FOR FLIPPABLE MATTRESSES Like many industries, the mattress industry has gone through a period of cheapening products in order to save on manufacturing costs. Problem is, they market the cheapened product as a benefit to consumers — which couldn’t be further from the truth. Think about home appliances, another industry where the majority of companies are now owned by private equity firms. Depending on your age, it used to be that you would buy an appliance — a fridge, a washer/dryer, an oven — expecting it to last 20 years. If something broke, a repairman would come to your home and fix it. Now, if you get five to seven years from an appliance you’re lucky. And you can forget about repairs; parts either aren’t or won’t be available. The profits manufacturers make on selling half a mattress are too great to go back to two-sided mattresses. Companies can save 25-30% by not including the second side cushioning layer, which is the most expensive part of most mattresses.
Companies don’t pass these savings on to the consumer. As you may have noticed if you’ve done some research, some “can’t flip” mattresses sell for several thousands of dollars! They’ve just used the savings to increase their profits and then resell the company to another investment firm. Simmons, for instance, has now been sold many times over. The added benefit (to them) of selling “can’t flip” mattresses is that the consumer is back in the marketplace for a new mattress every three to five years. Their only other option is to put up with a saggy, uncomfortable bed, and the achy back and body that can result from it. Recently, on a day when we delivered 10 new mattresses, we took away three “can’t flip” mattresses. All three were from one of the best known “S” brands, all just three years old and all completely worn out. Not even homeless shelters or charities will take mattresses so saggy, so they ended up in a landfill. These were not inexpensive mattresses — they retail locally for over $2000 each!
You’d think that such dramatic wear and tear after just three years would be covered under warranty, but no. These companies consistently deny all but the most extreme breakdowns. They have PLANNED for the failure or obsolescence of their mattresses after 3-5 years. It’s how they do things now. Most manufacturers DO still make two-sided mattresses, they just don’t sell them to the consumer. They make them only for the hotel/motel industry. Owners in this industry avoid one-sided mattresses because they know that they won’t last more than a few years. Doesn’t that show the manufacturers’ true stripes? In order to be sold on our floor, mattresses need to have TWO sleeping surfaces. That, or they need to have zipper access to the inside so that components can be flipped or refreshed. It is not right to sell mattresses that wear out so quickly. A consumer should be able to expect their new mattress to last and be comfortable for at least 8 to 12 years. If they purchase a 100% botanical latex mattress model, it should last even longer.