Jetstar endeavours to provide a travel experience that is safe, comfortable and affordable for all our customers, including those with specific needs. On request we can provide specific assistance to customers requiring wheelchair assistance and torso restraints, customers who are blind or have a vision impairment, customers who are deaf or have a hearing impairment, customers travelling with service dogs, customers of size and customers who require travel oxygen. You must let us know that you require specific assistance when you book so that we can make arrangements for you – including arranging staff and any required equipment ready for your arrival. If you do not give us prior notification of your specific assistance needs, we will try to accommodate your needs within our operational constraints. However, if you have not advised us of your assistance needs in advance, we may not be able to accommodate your travel preferences. Jetstar does not have systems with the ability to retain information about your specific needs, so you will need to let us know your specific needs each time you fly with us.
Please note that the following information applies only to flights operated by Jetstar Airways (JQ) of Australia and New Zealand, Jetstar Asia Airways (3K) of Singapore and Jetstar Japan (GK) of Japan. If you require specific assistance on flights operated by Jetstar Pacific (BL) of Vietnam, different arrangements apply. Please contact that airline for further information. We recommend that you check-in at least 90 minutes before departure for flights leaving from a Domestic Terminal and at least 2 hours for flights leaving from an International Terminal to make certain we can provide any required assistance without delay. Boarding gate: 40 mins prior You are able to check-in 2 hours before the scheduled departure time for flights leaving from a Domestic Terminal and 3 hours before the scheduled departure time for flights leaving from an International Terminal. You should be aware that for all flights, the final hour before the departure of a flight is the busiest period for our staff, and if you arrive during this period you may face delays before assistance can be provided (including assistance to the departure gate, etc).
We recommend that you consider your own specific needs and the assistance you have requested, to ensure you have enough time to make your flight. Jetstar has developed a Disability Access Facilitation Plan for customers requiring specific assistance at Australian airports or on Australian domestic flights. Jetstar’s Disability Access Facilitation Plan (PDF, 0.4MB) To travel with Jetstar, it’s important that you can travel independently. If the passenger does not meet all of these requirements, the passenger will need to travel with an Accompanying passenger. If you need help with any of these tasks, you must travel with an Accompanying passenger. An Accompanying passenger is an independent, paying traveller who, in Jetstar’s opinion, is able to and will provide the assistance, supervision or both for their companion. They are required to assist their companion with: Jetstar considers that the Accompanying Passengers for children must be at least 15 years old, except on Japan domestic flights operated by Jetstar Japan, where the Accompanying Passenger for children (2-11 years old) may be 12 years or older.
One Accompanying Passenger can assist a maximum of four customers that do not meet Jetstar’s independent traveller requirements. Passengers with an intellectual disability may be required to travel with an Accompanying passenger. If you’re unable to lower both armrests, and/or compromise any part of adjacent seating, you must book the full number of seats you’ll need or, where available, purchase a Business Class seat. For some medical conditions or incapacities, we require that you obtain medical clearance to fly when you book. To understand if you’ll need clearance see: Jetstar (JQ) Medical Clearance Form (PDF, 0.2MB) Jetstar Asia (3K) Medical Clearance Form (PDF, 0.1MB) Jetstar Japan (GK) Medical Clearance Form (PDF, 0.2MB) Please note: Customers who require medical clearance will not be permitted to travel on Jetstar Pacific (BL) flights. All medical clearance applications are managed by Qantas Network Operations. Travelling to and from the US
From 13 May 2009, the US Department of transport's (DOT's) Final Ruling on Non-discrimination on the Basis of Disability in Air Travel (14 CFR Part 382) (PDF, 0.4MB) became effective. (This download incorporates amendments that have been made to the Ruling up to January 2014.) Jetstar is required to comply with most of the requirements of the Final Ruling. Jetstar currently flies to Honolulu in the US. For flights to and from Honolulu, there is no limit for passengers requiring wheelchair assistance. You can obtain a copy of the US DOT's rule on Non-discrimination on the Basis of Disability in Air Travel in an accessible format from the Department of Transportation by any of the following means: (1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 Text Telephone (TTY), (2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 Text Telephone (TTY),
(3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and (4) On the Aviation Consumer Protection Division’s website.UNSW has a reputation for professional excellence in disability research. The NSW Department of Family and Community Services and its agency for Ageing, Disability and Home Care (ADHC) have acknowledged our dedication to research in this area, funding the Intellectual Disability Behaviour Support (IDBS) program and appointing a Chair, IDBS in the Faculty of Arts and Social Sciences at UNSW The Intellectual Disability Behaviour Support (IDBS) program works to address the research-to-policy-and-practice nexus to improve support for people with cognitive disability and complex support needs. The term 'cognitive disability' includes many labels - including intellectual disability, borderline intellectual disability, acquired brain injury and autism.
Generally, having a cognitive disability means that a person will have difficulty with things such as self-management, decision making and communication and experience some level of social exclusion. The program achieves this through: In relation to human beings’ lives and support needs, ‘complexity’ is a product of individual life situations and the lack of capacity of support structures to respond appropriately over time. Individuals with complex support needs face a number of inter-related challenges that may include many or all of the following: cognitive disability; behaviours that are a risk to self or others; insecure or inadequate housing; cultural, circumstantial or intergenerational disadvantage; family and domestic violence and contact with the criminal justice system. Individuals with complex support needs are often marginalised and disadvantaged within the service system and in the community. Click on image to view full graphic. This is a vital time in disability services as they transition from government to non-government sectors as part of the National Disability Insurance Scheme (NDIS).
State and Federal reforms are an opportunity for real and lasting change in the lives of people with disabilities who have complex support needs. The Chair and IDBS program will critically contribute to these reforms by engaging in high level consultations, leading in the development and delivery of education and training, and working with academic, government and sector agencies in Australia and worldwide to ensure policy and practice are aligned with international best practice. As a signatory to the UN Convention on the Rights of Persons with Disabilities, the Australian Government is working closely with the NSW Government to improve mainstream policies, programs, services and infrastructure so that people with disabilities participate as full and equal citizens in Australian society. The introduction of the National Disability Insurance Scheme is part of a national framework for major reform. The NSW Government’s Stronger Together 2006-2016 strategy aims to provide flexible and innovative long-term practical solutions for people with disabilities so that they have full choice, control and direction over the care and support they need to participate in the economic and social life of their community.