Demo

Alessandro Borghese

iOS Demo Manager:

Device Pairing And Configuration

Setup Guide for Pairing of iOS Devices to the iOSdm Hub

October 2016

Tags

Retail Technology, Visual, OTA , iOSdm, Demo, Device Pairing

About This Guide

What is iOSdm?

Pairing iOS Devices to iOSdm

Accessing the iOSdm Application Restoring a New iOS device

Pairing a FOH iOS Device with iOSdm

Configuring a Paired Device Managing Devices with iOSdm FAQ

Contact

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About This Guide

This document outlines how to pair a FOH iOS demo device to the iOSdm Mac Hub, permitting autonomous, over-the-air configuration and management. This guide assumes the proper configuration and installation of iOSdm hardware in your server rack outlined in the “iOSdm Hardware Preparation Guide.”

What is iOSdm?

iOSdm is a powerful system designed to let Retail teams manage multiple devices simultaneously and simply, all while maintaining a seamless customer experience.

Currently, when new demo content is released, the Visual team installs that content onto Visual Merchandising Portables and restores it manually onto iOS demo devices. This can be time consuming and labor intensive. With iOSdm, this process is now performed over the air autonomously!

To complete this process, you’ll need:

• A Visual Merchandising Portable(VMP) with El Capitan or higher

• Apple Remote Desktop

• Access to pass.apple.com from a Backstage iMac.

NOTE

All iOSdm device management will be performed within Remote Desktop on your VMP.

Pairing iOS Devices to iOSdm

This section will outline pairing the iOS devices to the iOSdm Mac Hub. It will cover pairing previously imaged devices as well as new devices with no demo content.

Accessing the iOSdm Application

1. Log in to the Apple user of the Visual Merchandising Portable and launch Remote Desktop through Spotlight.

2. Ensure you are connected to the Apple Demo network.

3. If Remote Desktop prompts for a password, use the VMP’s admin credentials.

4. Click Scanner on the left side column below All Computers.

5. Select Bonjour from the drop-down menu in the upper left of the window. (If no iOSdm Hub is listed under Bonjour, select the Local option and check again)

6. Select the iOSdm Mac Hub from the list and click Control in the top- left corner.

7. When prompted to enter the Username and Password for the iOSdm Mac Hub, enter the credentials provided on pass.apple.com

8. Remote Desktop will display the login screen for the iOSdm hub.

9. Log in to the iOSdm user using the login credentials provided on pass.apple.com

10.Launch the iOSdm application from the dock.

11. Select the Demo Devices tab.

12.Select Add device on the right side of the iOSdm window.

13.You are now ready to begin enrolling your FOH iOS demo devices.

Restoring a New iOS device

These steps outline the process of restoring an “Out of Box” iOS device to factory settings with Setup Assistant prior to pairing it to iOSdm. For devices that currently have demo content installed, proceed to the next section, Pairing a FOH iOS Device to iOSdm

Restore

1. Make sure the iOS device is not connected to the Visual Merchandising Portable. If so, disconnect it.

2. Log in to the iOS user.

3. Launch iTunes.

4. Turn off the iOS device.

5. Connect the iOS device to the Visual Merchandising Portable with the volume button held down. (Home button for iPhone 6 Series and earlier) iTunes will recognize the device in recovery mode.

6. Restore the iOS device to factory settings following the on-screen instructions.

Setup Assistant

1. Select your language and country.

2. Connect the device to the Apple Demo network.

3. Enable Location Services.

4. Select Set up Later for Touch ID and don’t add a Passcode.

5. Select Setup as a new device.

6. Skip the step to sign in with an Apple ID.

7. Agree to the Terms and Conditions.

8. Select Setup Siri Later.

9. Select Don’t Send Diagnostics & Usage.

10.Tap Standard Display Zoom, and Get Started to begin using device.

Pairing a FOH iOS Device with iOSdm

This section will outline the process of pairing a demo device to the iOSdm Hub. If the iOS device is locked with Pricing, you will need to unlock it prior to installing Pairing Setup.

Install Pairing Setup

1. Open Safari.

2. Navigate to demounit.apple.com.

3. Log in with your AppleConnect credentials.

4. When prompted, enter the activation code provided by iOSdm on yourVMP.

5. Tap Validate.

iOSdm Application on VMP Safari on iOS Demo Device

6. When asked Open this page in app store? tap Open.

7. When prompted to install Pairing Setup, tap Install.

8. The Pairing Setup app will appear on the first available position after the first page of the device’s home screen.

Pairing to iOSdm

1. Launch Pairing Setup.

2. Select the iOSdm Hub listed and tap Next.

3. You will now be prompted to enter the pairing code. This will be generated by iOSdm.

4. Click generate in iOSdm and enter the pairing code generated into Pairing setup on the iOS device. This step will need to be repeated for each unique device.

5. Type in the device-unique code and tap return.

6. Enter a Device Name and tap return. The name should stay consistent with the naming convention used in RIO (e.g., Left Table 1 LA).

7. On the Install Page, tap Next.

8. A warning will appear asking This will erase the existing contents

on the device. Continue? Tap OK.

The Pairing code is device specific and time sensitive. You will need to generate a new pairing code after 2 minutes.

9. The device will restart and a blocking screen will display Demo update in progress. Do not disturb device.

10.Verify that the enrolled device appears in iOSdm. Content can take up to an hour to download and install.

11. Upon completion, the device will lock and return to regular state.

NOTE

If Error appears stating “Request rejected by server..” The Pairing Code has exceeded the 2 minutes. You will need to unpair and generate a new pairing code in iOSdm.

Configuring a Paired Device

These steps should be followed to properly configure an iOS device that has been paired to iOSdm.

Unlock iOS Device Using iOSdm

1. In iOSdm, select the Demo Devices tab.

2. From the listed devices enrolled in iOSdm, select a device or

multiple devices using the shift or command key.

3. On the right column, select Unlock.

iCloud

1. Navigate to Settings > Wi-Fi

2. Connect to Apple Demo.

3. Navigate to Settings > iCloud.

4. Sign in to iCloud using your iCloud demo credentials. Ensure the Apple ID ends with @icloud.com.

5. When asked to merge Safari data, select Don’t Merge.

6. Tap OK when asked if you want to Allow iCloud to Use the Location

of your <Device>?

7. Once the account has been validated, turn on iCloud Drive, Mail, Contacts, Calendars, Reminders, Home, News, Wallet(if available), and Find My iPhone.

a. Do not enable the iCloud Drive application on the Home Screen.

8. Navigate to Photos.

9. Disable My Photo Stream and iCloud Photo Sharing.

10.Ensure that iCloud Photo Library is disabled.

a. Leaving iCloud Photo Library enabled can lead to significant network congestion.

11. Quit Settings.

Mail

1. Launch Mail.

2. Select the first email available.

3. Wait for any images or content to load. 4. Quit Mail.

Photos

1. Launch Photos from the first page.

2. When asked to enable iCloud Photo Library, select Skip. 3. Quit Photos.

Health (iPhone and iPod Touch only)

1. Launch Health from the first page.

2. Wait for data on the Dashboard screen to populate. 3. Quit Health.

Weather (iPhone and iPod Touch only)

1. Launch Weather from the first page.

2. Wait for Weather to locate and load the local weather. 3. Quit Weather.

Apple Music

1. Navigate to Settings > iTunes and App Store.

2. Tap Sign In.

3. Sign in with iCloud login credentials.

4. Launch the Music app to verify Apple Music is logged in.

5. Tap Review/Verify if prompted.

6. Select your Country from the list and tap Next in the lower right corner.

7. Agree to the Terms and Conditions.

8. If Prompted to adjust account settings:

a. Keep Payment Method to None.

b. Select a Title (Mr.) and add the name John Appleseed.

c. Enter your store’s local address and phone number into the Billing Address.

9. Tap Next.

10.Tap Done in the upper-right corner.

11. If prompted, enter the account credentials of the account you just verified.

12.Tap For You tab.

13.If prompted to use iCloud Music Library tap Not Now.

14.Tap the Connect tab, search for, and follow a selection of artists from the following list:

12.Tap For You tab again. 13.Close Music.

Kiosk (FOH Demo iPads only)

1. Launch Safari on iPad. Tap the “+” in the upper-right corner of the window.

2. Tap the address field and enter your store’s URL, which should be in the following format with your store number after the R:

a. store.apple.com/R***

3. Verify your store’s name on the upper, left-hand corner of the webpage. Close the safari Tab.

4. Select the first Safari Tab, which is http://www.apple.com/ipad. Refresh the webpage by tapping the curved arrow located in the address bar. This will link your store’s kiosk to apple.com.

5. Close Safari.

Pricing App

• Configure the Pricing application by following the Pricing App Installation Guide material in RetailMe.

Locking iOS device

1. In iOSdm, select Demo Devices tab.

2. From the listed devices enrolled in iOSdm, select device or multiple

devices using the shift or command key.

3. On the right column, select Lock.

Managing Devices with iOSdm

This section outlines how to update, reset, and remove devices through iOSdm.

Updating Devices

If the devices selected are up to date with the latest demo content and iOS version, a Restart button will be visible rather than an Update button.

1. Open the iOSdm application and navigate to Demo Devices tab.

2. From the listed devices enrolled in iOSdm, select device or multiple

devices using the shift or command key.

3. On the right column, select Update. The device(s) will restart, and a blocking screen will display until all content has successfully restored.

Resetting Devices

Resetting a devices will reset the selected device back to its original state, removing any changes made to the device.

1. Open the iOSdm application and navigate to Demo Devices tab.

2. From the listed devices enrolled in iOSdm, select a device or

multiple devices using the shift or command key.

3. On the right column, select Reset. The device(s) will restart, and the blocking UI will display until all content has successfully restored.

Removing Devices

Remove a device will remove the device from iOSdm.

1. Open the iOSdm application and navigate to Demo Devices tab.

2. From the listed devices enrolled in iOSdm, select a device or multiple devices using the shift or command key.

3. On the right column, select Remove.

FAQ

This section goes over some frequently asked questions for this guide.

Can I enroll more than one device into iOSdm at a time?

Yes. iOSdm allows you to enroll multiple devices in the iOSdm application. You will, however, need to generate a device unique code for each iOS device.

Does removing a device erase it of all content?

No, removing a device from iOSdm will not erase content. It simply removes the device from being paired to the iOSdm Mac Hub.

Do we have to manually restart devices at the end of the day?

No, all iOS devices connected to the iOSdm Mac Hub will restart automatically at close of business each day. You may also restart devices manually using the iOSdm application.

Do I have to sign into any accounts after pairing to iOSdm?

No, the only account that needs to be signed into after pairing an iOS device that already has demo content on it is Apple Music. If you are pairing an “out-of-the-box” device, then you will need to sign in to all accounts.

Do kids/workshop iPads get paired to iOSdm?

No, only devices with the standard Restore Kit are paired to iOSdm. Kids Table, workshop, Avenues, and other devices with unique configurations will not be paired to iOSdm.

Contact

Where can I provide feedback about iOSdm?

Feedback can be submitted to iosdm-feedback@group.apple.com.

Who do I contact with further questions?

If you do have a further questions, please reach out to your Retail Technology mentor with retailtechnology@apple.com CC’d. A list of Retail Technology mentors can be found on RetailMe.

Who do I contact for help during overnights?

To ensure you get a timely response during product launches and overnights, the Retail Technology team monitors discussions on RetailMe throughout the night. After the initial launch night normal support methods apply.

Who do I contact for help with the Pricing App?

Any questions you have about the Pricing application can be directed to the IS&T HelpLine. This includes (but is not limited) to:

• Syncing Pricing to iPlano

• Product pricing information • iOS attract loops

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