CRM senior specialist в KIA

Responsibilities:

• Direct communication: monthly e-mail letters and tactical campaigns, special projects, greetings, SMS campaigns;
• Development and conduction of CRM campaigns through different channels. Consolidated reports preparation and analysis;
• Trigger communications campaigns – development and management;
• Customers data management (ensure data quantity and quality in accordance with internal KPIs;
• Data segmentation, analysis and targeting;
• Lead management: contacts collection management in on-line and off-line campaigns; analysis and reporting, conversion control;
• CRM Siebel Oracle system usage, monitoring and support;
• Customer personal account – support and development. Coupon mechanics support. Aftersales requests implementation;
• Dealer e-mail communication tool - development and dealer support;
• Lead generation campaigns: development and support of new leads generation campaigns; support of Kia Finance, Aftersale Service and Sales incentive campaigns;
• Participation in CRM strategy development, approval and implementation; support of dealers in terms of CRM system and processes;
• Administration work: tenders, contracts, invoices, payments, closing documents.

Requirements:

• Higher education;
• Min 2 year experience in CRM, incl.:
• - customer data management and analysis;
• - targeted direct communications, trigger communications;
• - lead management;
• CRM systems usage;
• Experienced PC user: MS Office, CRM systems (CRM Siebel Oracle system is a plus);
• Administrative work experience (documents workflow);
• Personal skills: good interpersonal skills, analytical skills, highly organized person, high level of stress resistance, ability to handle multiple tasks with tight deadlines.

Откликнуться:

E-mail: job@kia.ru

Телефон: +7 (495) 966-34-00