CPU Overload for IRISTA
uspIRISTA Warehouse CPU Overload
For e.g. Dupont
This is from ishare - IRISTA - Training Documents - Server_Logins (Excel Sheet)
For e.g. INC27749338
CPU load, bottleneck situation (Probability: 95.00%). (START: 04/21/2019 22:13:00; <cond>: <end>)
This incident was for Dupont with hostname MBGUX34
For Filesystem /var used 80I (Threshold=80I) on mbgux35, check INC31157988
Open Putty
Hostname: MBGUX34.phx-dc.dhl.com
Hostname will be hostname.phx-dc.dhl.com
Port: 22 (as it is)
Connection Type: SSH
Login credentials inside putty will be the user id and pwd given in the above screenshot.
In this case it is buflprod and prod4bufl respectively.
For IRISTA, CPU utilization/load, the command is top
Type top.
You will see a list like below:
Check for LOAD and IDLE.
If the IDLE is high, then it is ok. Monitor it for 5-10 min and then close the ticket.
If the LOAD is high and is not dropping, then we need to call IRISTA Support.
The above can be found in ishare - IRISTA - IRISTA Contact Info (Word Doc)