Community Operations Manager
About The Job And What You’ll Do
In this role, you’ll be asked to help build our support operations for Russia. You will specifically work on the following:Scale online and/or offline support in an innovative way at a company that’s growing like crazy and changing constantly.
- Build an efficient and scalable support operation that produces stellar response times and high quality responses focused specifically on incident response and safety.
- Hire, train and lead an onsite / remote / in person support team and develop relevant standards of performance measurement.
- Work with our engineering and process teams to improve internal tools and user experience, and to reach high-reaching targets.
- Work closely with Community Operations Team to think through constant improvements for our organization.
- You will develop, implement, and iterate on structured programs to lay the foundation of our support organisation. You will lead by example, resolving the toughest of issues from driver partners and riders every day, and ensuring that the team performs at the same, high level.About You And What You’ll NeedWe are looking for people naturally gifted at service and people management, and who can use compassion and charm to ensure our riders and partner drivers are also our strongest supporters and ambassadors.You Should BeA self starter. You recognize that not every situation has a playbook, and are ready to face new problems and think of solutions independently.
- Efficiency and passion for process. You love learning how things work and you’re always looking for ways to innovate.
- Strong communication skills and ability to interact with internal and external partners, as well as excellent organizational skills and great follow through on tasks.
- Analytical ability. We take an intensely data-driven approach to running our business. In order to handle quality and efficiency in your team, you are able to regularly monitor and understand trends in data, and use it to make the right business adjustments.
Preferred Qualifications
- Master’s degree from a premier university
- At least 3 to 5 years+ of experience at a premier multi-national firm or tech company, and/or high growth organisation
- A flair for writing - concise, structured and packed with personality.
- Literate Excel or other data management tools is a strong plus.
- PerksEmployees are given Uber credits every month.
- Ground floor opportunity with the team; shape the strategic direction of the company.
- The rare opportunity to change the world such that everyone around you is using the product you built.
- We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
- Sharp, motivated, hard-working co-workers in a fun office environment
Seniority Level
Not Applicable
Industry
Computer SoftwareConsumer ServicesInformation Technology and Services
Employment Type
Full-time