How to Submit a Warranty Claim Your product must be under warranty in order to obtain warranty service. Coleman® products have a limited warranty from the date of original retail purchase that the product will be free from defects in material and workmanship. The length of the limited warranty may vary by product. The warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Coleman dealers, service centers, or retail stores selling Coleman products do not have the right to alter, modify or in any way change the terms and conditions of the warranty. Please refer to your product for the exact terms and conditions of the limited warranty for your purchase. The warranty included with your purchased product is your exclusive warranty. If your product is defective and is within your warranty period, contact us at 1-800-835-3278 in order to receive a return authorization.
Do not return product to Coleman without authorization. You will be directed to attach a tag to the product that includes your name, address, daytime telephone number and description of the problem. Include a copy of the original sales receipt. Carefully package the product and send insured by UPS, FedEx Ground or Parcel Post with shipping and insurance prepaid to: For products purchased in the United States: The Coleman Company, Inc. For products purchased in Canada: Sunbeam Corporation (Canada) Ltd. (Coleman Division) 20 B Hereford Street, Brampton, ONT, L6Y 0M1 Do not mail products with fuel in tanks, or with disposable propane cylinders. Remove glass globes from lanterns and wrap separately. If you have any questions regarding this warranty please call 1-800-835-3278.Twin Aerobed never held air very well and then the motor housing sliced through the bed. Went to Bed Bath and Beyond. They do not carry patch kits and told us to contact company.
My husband found a patch kit. We have since purchased a queen Aerobed. It does not hold air very well either. Guests have to put air in at least once during night. Will never buy this product again.We purchased an Aerobed for when we had company. We have been through 3 now, in a short time. We have never had such bad luck with a bed. The first one we purchased so we would have a place for me to sleep when I went to visit my fiance. The second night, I woke up on the floor. The rest of the week, we spent in a single bed. Before I moved, I bought a second Aerobed.The second Aerobed, we had stashed away for exactly three years. I bought it at REI (Northbrook, IL) and we kept it in the closet for any company that would stay with us. Since we lived in Disney World, most of our guests stayed at the resort. The first time we went to inflate it, it died. The motor burned out, after not even inflating it. We made a fluffy pillow bed on the floor for our guest.My Mom got us a replacement bed and kept it in her, temperature controlled, storage unit when she moved.
(That was about two years ago.) When we moved back home this summer, we picked up the bed and took it with us to Wisconsin. We had just lost our brand new bed, from a MOLDY apartment. We are starting over from scratch. We inflated this bed, and it was OK for two months, and then one morning we woke up on the floor. (We have not done anything crazy on this bed. We were very careful.) We checked the Valve; it was not that. We did find a small tear in one of the seams on the top of the mattress. We patched it with the Gorilla Patch. (Ours did not come with a Patch Kit.) I guess it is hard to patch over the Fuzzy Stuff.Technically, this is my 7th Aerobed. I had two when I first time I moved back to Chicago, while I waited to go get the rest of my Stuff out of storage. (That took longer than I expected.) That was over a year span. I bought them at Bed, Bath and Beyond, with my coupon! (I think they honored an exchange when Aerobed was not helpful.) They were the Single Layer, Single Beds. A nice neighbor lady gave me a real single bed.
I got a third Aerobed, when I moved, to have around for company. That one lasted one use, for a week. It was a single layer, Full bed size. When I went to inflate it again, it would not hold air. I bought a Futon, for the same price to replace it. That lasted a lot longer!I did buy one more Aerobed, for camping. It was an Indoor or Outdoor bed. It was the best. I actually got a few camping trips out of it! It was just SUPER COLD for Fall camping. I do not think that one died. It was just grungy and I could not use it inside. I gave it to someone to take camping and never saw it again. That was why I got the same one at REI to bring with me to Florida. I figured that REI had a good return policy for members.If you are planning to store this bed for more than the warranty period -- three (3) years -- DON'T BUY THIS PRODUCT. I bought this item because of the name -- Coleman and Aerobed. Yes, it lasted more than the warranty period because I just used the item for just three times (3X). I don't get a lot of guest in the house.
When I was about to use it for the fourth (4) time, at first I tested the item to make sure when the guest arrives it would be functioning to its use. Tested for an hour or two and air still holds in the bed but when you lay down on it I noticed air started to deflate and two (2) holes started to appear from the Square Rounded Corner design and on a seam. At first it was just two (2) holes. I patched it up and dried for 24 hrs. Even bought special adhesive / patch kit. Then tried and followed the same procedure as above. Now two (2) holes appeared again on another Square Rounded Corner design and then the other was near the built-in pump. I reported this incident for their INFO last 11 July 2015; but until now they haven't answered. This was just USED THREE (3X) ONLY in the course of its life, stored in a closet for future use, and you spend more than $100 that time thinking it would provide you good service for at least 10 years based on the frequency you used the item. I am sure this incident was a MATERIAL and QUALITY ISSUES.
Then I wondered why the warranty is three (3) years. Why not five (5) or ten (10)? If five (5) years I might had a warranty issues. Do you think they knew already that MATERIAL and QUALITY would only last for three (3) years? Again, I hope this INFORMATION would help you consider in buying this product if you plan to use it more than three (3) years warranty period. IT IS NOT WORTH IT. Buy cheaper air beds maybe for two (2) to three (3) times use only or more better than Aerobed and save some money. Likewise the same will happen with an expensive Aerobed.We have had several Aero air beds... our current one is a model 282028 queen with a "headboard" and built-in pump. So far I have patched 2 leaks... both in the headboard area... and yet it still loses air within about an hour. So you cannot sleep on it. So today I tried twice to call Coleman. After getting through the maze of press this and press that, I got to the air bed fix part... only to get a recorded message with twi solutions and then a HANG UP.
Would have loved to talk to a customer service rep... and am willing to work on a repair, but alas no such luck. So much for customer service.I purchased an Aerobed from Bed, Bath & Beyond back in 2012 and within a few months it failed. An entire row of the mattress separated in the center such that you have the appearance of a hill located directly in the middle. On the first purchase, I returned the product to Bed, Bath & Beyond and to their credit they gladly replaced the mattress with a new one. They did tell me that they had noted that this product did tend to fail so the new one they gave me was supposed to be an upgraded model. On that note, kudos to BBB. Here we are 3 yrs later and after using the mattress only 3x times it has failed in the same manner. The entire middle section of the mattress separated and is raised up such that it is impossible to use or sleep on. This mattress has had limited use, so it is in excellent shape overall. To its credit, when the bed was blown up it has not leaked or deflated and the comfort level is excellent.
The problem appears to be in the quality and strength of the stitching of the material. Given the experiences I had had with this particular brand of air mattress I would give it a zero or grade F considering the manufacturing defects that render it unusable after a few short uses. My question is how do I get my money back and I would definitely not recommend this product until its design flaws are fixed. How do I know I can trust these reviews about Aerobed? 702,767 reviews on ConsumerAffairs are verified. We require contact information to ensure our reviewers are real.We use intelligent software that helps us maintain the integrity of reviews.Our moderators read all reviews to verify quality and helpfulness. Used the queen size Aerobed for about 3 months. Paid good money for purchase. The next time we got it out to use it I noticed I was having to air it up more. Found no problem to have to address just that after the 3 months that is all it held up too. Still have just not sure how to contact or who to see if replacement can be considered.
Very poor quality if going to just last 3 months. Still has air, just somehow it is not staying with air and seems to be maybe around seams of theMattress. If anyone know what I can try or who I can contact with manufacturer please email me information. When full of air bed is very good to sleep on otherwise.Purchased an an airbed (Aerobed) through QVC. Subsequently, I purchased a second raised airbed (Aerobed) again through QVC. I've contacted them because it is losing air and asked where I could get it serviced. The youngman stated there is no such place. That I can troubleshoot it to see where it's losing air. Tried both was not able to determine the location. He said if that didn't work, they would replace the airbed at a discounted price. I think this is ridiculous. To put a product out and not have a place to have it serviced. Now it looks like I have to through the bed out. If I buy another one, there is no guarantee the same thing wont happen. Especially since it is evident there are no holes.
Someone needs to investigate this. I have to dispose of the airbeds since I cannot get them serviced. They want me to purchase new one(s) at a discounted price.I received my AeroBed in a timely fashion.I have only had the aerobed for six months and find the workmanship and quality quite shoddy! I have patched two tears between the ribbing. Obviously, it was a quality issue at the manufacturer. I have had the second tear within the samp proximity of the first tear. I have the Aerobed with the side equalizers and it stands the same height as a regular bed.This model has the pump attached to the outside of the mattress.Looking beyond the frequent re-inflation and the repairs, this bed reminds me of camping out as a Boy Scout in the sixties! If you can get beyond the 'ribbed' design as a air mattress has and if you do not mind repairing your $299 air mattress, then feel free to purchase this item.The comfort is by all means much better than a usual mattress, but the upkeep and long term life of the product may be questionable.