Level Contributor“” via mobileHotel was fine, but the shower water pressure would drop to a dribble and then spike and stop again. Hotel management denied there was a problem and sent a maintenance guy to switch the shower head. Shockingly it didn't help the issue. A straw poll of other residents confirmed the same issue. I regret to hear that the shower water pressure was not up to par during your stay with us. I understand that this must have caused a major inconvenience to you. I am sorry if you felt as if management did not assume responsibility for the issue. I had called and left a message for you yesterday, please call... Level Contributor“” About 6 PM the fire alarms went off then stopped. A call to the front desk said it was a false alarm. About 6:30 went to leave our 4th floor room only to be told by another guest that the elevators were not working. So we hoofed down 4 flights (we are older seniors!) and ended up outside. Thank Lynn B Lynn B, I want to extend my honest apology for the fire alarm accidentally being set off from someone on property.
I also want to apologize for the wait time on the elevator to be put back in service. I understand that it did take about two hours for the Fire Department to come to reset the elevators. Level Contributor“” via mobileMy wife and I spent 2 nights here and we're not impressed. This is a new facility. The staff could have been more helpful. The hot was was hot but half way through your shower it slows to a triple, thus a cold rinse. The elevators quit working and the staff unlocked the outside door letting us walk up the...Thank dodydoug Hello dodydoug! Thank you for your feedback regarding your stay at Holiday Inn Rock Hill, SC We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, elevator and your shower experience. We will address these concern. We hope you give us a chance in... Level Contributor“” The hotel facility was nice. The room was clean.
I liked the fact that the TV had standard cable TV service and not something annoying like LodgeNet. There was refrigerator without a freezer, which was quiet. The Kuerig coffee maker was nice. A minor complaint was the under window heating/AC unit, which was too noisy. Fortunately after cooling the room... Level Contributor“” This property is 7 years old, but looks like 7 months old. It's clean and modern looking. We had dinner in the restaurant. Thank you Aubrey for recommending the she crab soup. He was a great server and bar tender. After a long drive, the last thing you want to do, is get in the car and go... Thank you for your kind words and Five Star Review! I am glad you enjoyed the tidy modern ambiance of our property and service in our in-house restaurant. I agree with you and Aubrey about the she-crab soup. I am delighted that our restaurant staff provided the quality of professional service as depicted. Level Contributor“” via mobileWent to spend Christmas with my stepdaughter.
The hotel was amazing. The staff was so friendly. I was very impressed with the room. Definitely will return and recommend to all my family and friends. Thank you for recommending Holiday Inn Rock Hill, I am glad your stay was Amazing! Thank you for choosing us for you Christmas Vacation getaway. I am glad we made a positive lasting impression and I look forward to your return the next time you are in the area. I am delighted to hear that your room was impressive... “” My company had our annual holiday party here and it was "The" best experience!! Bri and Aarin, the event planners were extremely nice and accommodating. The sous chef Roshan is extremely talented (and handsome) and created a beautiful spread for our employees, Aubrey the bartender was a hoot and very friendly as well. The holiday decor that was set up...Thank Tara J You can't top "The" Best Experience! Thank you so very much for sharing your perfect experience during your holiday event. I am glad you had the chance to work with Bria, she is a great, detailed, event organizer and is a new highlight to our Sales Team here.
Thank you for highlighting Chef Roshan, Aarin and Aubrey as well for... Level Contributor“” via mobileThis has been the perfect place to stay. Beautiful, friendly staff, rooms real nice and comfy. Mall, restaurant, bowling and close to interstate. Set up nice for the Christmas holiday. The hotel restaurant Kem's was great! The pool was indoor and heated. Nice little workout room. Thank K Christine S K Christine S, I am delighted to read your feedback in review our your stay with us at Holiday Inn Rock Hill. I am happy to hear you were able to have time to enjoy the hotel amenities such as the pool, workout room, and Kem's restaurant as well as explore in the local area to experience the convenience of... Level Contributor“” via mobileFriendly staff at check in, and the room is what you would expect from a newer holiday inn. Clean and modern style. A/C worked/ran all night long which is nice because most people like the sound to sleep. Unfortunately the breakfast was underwhelming, but quick tip... the nice wait staff ordered me fresh to made eggs instead of the scrambled...
1Thank Richard R Richard R, Thank you for your Trip Advisor review. I am glad you were warmly welcomed by our friendly Front Desk staff upon check-in and enjoyed the clean modern ambiance of the hotel. I am happy to hear that our breakfast staff was helpful in arranging your Fresh to Order breakfast option. I thank you for taking the time to... Level Contributor“” via mobileI have just spent a week here. The staff are fantastic, Stacy the barman is a credit to them. The food on the menu is varied and is cooked very well. Breakfast is not so good. The bacon is burnt and the same scrambled egg and potatoes and sausage gets boring after 2 days but they did fry me some... I appreciate you taking the time to share you stay experience with us. I am delighted that the staff provided fantastic service and that Stacy really highlighted our quality service standard that our staff strives for. It sounds like there were a few items that we could take stride in making improvement upon so that every guest is able...