In business since 1993 Get Your Quote Now The auto glass professionals. We deal directly with all insurance companies to file your claim. Free mobile service to your home or office. We only use Original Equipment Manufactured (OEM) quality windshields. Every windshield is backed by a nationwide lifetime warranty.You need your car, and when you leave it in the shop for repairs, you can't help worrying about the cost and the quality of the work that's going on under the hood. Your best protection from fraud and faulty repair work is to find a reputable mechanic or repair shop before your car needs to be repaired. Ask your friends if they know of a reliable mechanic. When you're researching repair shops, find out whether they have any mechanics that are ASE (Automotive Service Excellence) certified. Also see if they are recognized under the ASE "Blue Seal of Excellence Recognition Program" or the AAA "Approved Auto Repair Network." After you've selected some repair shops, call the Better Business Bureau or the Office of the Attorney General in your area and ask if anyone has complained about the shops you are considering.
Ask the shops for the names of customers you can contact to see if they are satisfied with the shops' work. Texas has no comprehensive statute specifically governing auto repairs. However, the Deceptive Trade Practices - Consumer Protection Act includes some sections that deal with auto repairs. Under this law, it is illegal to: You should get a written authorization to tow, inspect, test drive, diagnose, or disassemble any part of your car for the purposes of providing an estimate of repair costs, prior to towing the vehicle and prior to the inspection, test drive, diagnosis, or any disassembly. This authorization should include the following: Do not sign any form authorizing inspection, test drive, diagnosis, or disassembly that does not cover these items. You may be asked to sign both the authorization to inspect and the authorization to commence repair work at the same time. The authorizations may be on the same piece of paper, but they should require a separate signature.
Read each one carefully before signing. The authorization to commence repairs should also include the date and time that you signed the form. If you decide to have repairs made, make sure the initial work order clearly specifies all of the following information: You should not allow your car to be inspected, disassembled, or lifted up on a rack until you have obtained a copy of the inspection authorization forms with your signature showing the information outlined above. You should not assume that a friendly smile and a friendly verbal agreement will get your car fixed without arguments, lawsuits, or repossessions. Get everything in writing. You should not allow anyone to speak for you in negotiating car repairs on your vehicle. Deceptive shops will use this as an excuse to add on extra charges, on the grounds that your son, boyfriend, sister, or some other person authorized the repairs. You should not disclose your credit card account number, driver's license number, or any other personal information unless you clearly specify that giving the information is only for loan approval purposes, or unless you have approved the work, the work is finished, and you are ready to pay for it.
You should clearly indicate in writing that giving this information does not constitute an authorization to inspect or repair your vehicle. The authorization to inspect or repair is a completely separate authorization that should also require your signature. Deceptive shops will extract this personal information from you, commence work without your authorization, and then claim that you authorized the work because you provided this information and would not have done so unless you had authorized the repairs. You should not leave valuables in your car. Some of the common ways that deceptive auto repair shops will unfairly separate you from your money are by: If the charge is much higher than the estimate, or if the work was done without your authorization and you feel that you have been overcharged, question the bill. Have the shop write out the reasons for the difference in cost, and keep this written explanation together with the work estimate, final bill, and other paperwork.
Make sure the mechanic returns your old parts. (The mechanic may return some parts, such as alternators and brake shoes, to the parts supplier for a refund, so you may not be able to get all of them.) Even if you are unsatisfied with the mechanic's explanation of the difference between the estimate and the final charge, or feel you have been cheated, pay the bill, making clear that you do not agree to it. You can then file a complaint with the Attorney General's Office and/or file a small claims court law suit against the mechanic. If you refuse to pay a repair bill -- even a bill in dispute -- the mechanic has the legal right to keep your car until you pay. Even if you feel cheated, you should not pay with a check so you can regain possession of your car and then stop payment on the check -- your vehicle may still be repossessed. If you suspect that the repair shop has violated the law, and you can't get them to resolve the problem to your satisfaction, your first step should be to take your car to another repair shop.
Give the second mechanic a copy of your itemized receipt and order an inspection of the alleged repairs and parts. Get this report in writing. If you notice the same problem with your car is recurring, or find a new problem that should not have arisen, you will be in a better position to negotiate a refund from the first mechanic if you get a second mechanic's opinion of the work done in writing. With 2 Locations Now EXPECT MORE!Thank you for choosing John Roley's Auto Center Levelland. We are a family-friendly auto dealership in Northwest Texas. We proudly provide new and used Buick, Chevrolet and GMC vehicles, auto parts and service to Lubbock, Brownfield and the surrounding areas. We are also a source for all Midland Buick, Chevrolet and GMC customers. Conveniently accessible from Highways 385 and 114, we invite you to visit our Chevrolet, Buick and GMC dealership to experience our amazing service for yourself. We are located at 1403 E. State Road 114 in Levelland. Lubbock Chevrolet, Buick and GMC customers use our hours and directions page to find the best route to John Roley's Auto Center Levelland today!
John Roley's Auto Center Levelland is dedicated to helping you find the perfect Chevrolet, Buick or GMC vehicle in the Lubbock and Brownfield area. We invite you to check out our selection of cars, including the redesigned Chevy Camaro and the all new Buick Verano luxury sedan. If you're looking for a new family vehicle, come test drive the sporty Buick Enclave, the versatile Chevrolet Equinox or the popular GMC Yukon. Need still more power? Visit John Roley's Auto Center Levelland to choose your next Chevrolet Silverado or GMC Sierra pickup truck for Midland GMC customers. Whatever you're looking for, you'll find it at John Roley's Auto Center Levelland. Lubbock Chevrolet, Buick and GMC customers are welcome to our dealership.Are you searching for a Brownfield or Lubbock GMC, Chevrolet or Buick service center? Located in Levelland, John Roley Autocenter also serves as the preferred Northwest Texas Chevrolet, Buick and GMC dealership, serving all customers with quality auto service and repair.
We offer a top of the line service department to assist in your ongoing car care and maintenance. We have certified service technicians ready to service Lubbock and Midland Chevrolet, Buick and GMC customers' vehicle, regardless of age, make or model. Schedule a service appointment, order parts, find tires or accessories from your GM dealer today!Are you looking for a used vehicle? Are you concerned about financing? We offer a strong sales team to assist you in finding the perfect car or truck and the right deal for you. Use our website to check out our used vehicle inventory, and to find out about our available financing options. John Roley's Auto Center Levelland prides itself on customer satisfaction for our Lubbock Chevrolet, Buick and GMC customers. Visit our customer support page and see why you'll want to buy your next car at John Roley's Auto Center Levelland. Good luck on your Internet search and let us know how we can be of service anytime via e-mail or by phone. Next time you are shopping for a Chevrolet, Buick or GMC dealer near Lubbock and Brownfield, please remember that at John Roley's Auto Center Levelland: No games, no costumes, no gimmicks.