Call-center manager в Gett

Job Description

• Support service management;
• Monitoring the implementation of targets;
• Budget control;
• Optimization of business processes;
• Selection, training, adaptation and attestation of employees;
• Motivation, mentoring, coaching operators;
• Preparation of reports on the work of the team.

 Additional Requirements

• Higher education in the best universities of Russia;
• Experience in the support services (call or contact centers) of international companies (preference for e-commerce, telecommunication, IT or service areas) from 3 years;
• Experience in managing a team of 20 people;
• Knowledge of CRM, CTI, Freshdesk, SalaseForce or similar programs for contact centers;
• Fluent English;
• FAQ, development of regulations and processes, KPI systems;
• Strong scripting skills for call center operators and support services;
• Knowledge of office programs and presentation preparation skills (Excel, Power Point);
• Result-oriented, stress-resistant

Apply:

https://gett.com/careers/89-509_call-center-manager/

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