When will I receive my order? Deliveries time vary depending on your location and the product ordered. Most orders are delivered within 7-12 working days in major capital cities and slightly surrounding area's. Deliveries occur between Monday to Saturday in metro Melbourne & Sydney during standard business hours, excluding public holidays. Saturday deliveries will require prior arrangement so please call 1300 112 337 for all Saturday delivery requests. For all other areas, deliveries will occur between Monday to Friday during standard business hours, excluding public holidays. How much will delivery cost? Delivery is FREE in Sydney and Melbourne Metro (*excluding soft furnishings such as pillows and sheets) Delivery of Mattresses is also FREE in Sydney, Melbourne, Brisbane, Adelaide & Perth when you use coupon code FREEMATT at checkout. Delivery fee's for all other area's is calculated at the checkout by entering your postcode in the 'Estimate Delivery' box located on the Cart page.
Premium delivery services are available in Sydney & Melbourne Metro. For an additional fee of $49, our Sydney & Melbourne delivery team will place your order in any room you choose, assemble your mattress and base and remove and dispose of any packaging. We encourage you to consider our premium delivery service options if your home contains several stairs, a lift, or any other delivery challenges. Please call 1300 112 337 for a quote on premium delivery service options. Do I need to be home for delivery? Ideally, you or a nominated person should be present to sign and take charge of the goods delivered. If you're not home when delivery occurs, the driver will leave a courtesy note and number so that you can arrange for the re-delivery of your order with ease. You may also elect to have your order left unattended at the entry to your home by issuing an 'Authority to Leave' notice. You can do this by phoning 1300 112 337, emailing us or typing, 'Authority to Leave' in the comments section during checkout.
It is important to note that BedsOnline and our third party couriers cannot be held liable for any loss, theft or damage that may occur to your order if left unattended. If you anticipate any issues regarding delivery, please contact us prior to placing your order to discuss your available options or leave a note in the comments fields during checkout so that we may call you to discuss. Will I receive advance notice before delivery?You will receive a phone call or an email with your tracking details once your order is ready to be delivered. We rely on several couriers to deliver our products Australia wide, some couriers prefer to arrange delivery with you by phone, others prefer to notify you by email. Can you remove my old mattress? Yes, we offer a mattress removal service in Melbourne & Sydney metro areas only. For an additional fee of $50 per item our delivery team will remove and dispose of your old mattress. For example, disposing of a queen mattress will cost $50 and the removal of a queen mattress and base will cost $100.Please note that this service is limited to Mattresses, ensembles and packing and does not extend to furniture items such as Timber or metal bed frames, sofa’s, bedside tables and other household furnishings.
Can you deliver my bed frame or furniture already assembled?Assembled bed frames cannot fit through the space provided by doors and shipping assembled furniture across Australia would make delivery costs prohibitively expensive. Most but not all items require some simple assembly, so please check the product description or call 1300 112 337 if you're not sure. Can I pick up my goods? Your order can be collected from either our Sliverwater warehouse located in Sydney or our Noble park warehouse located in Melbourne. You will be contacted via email or SMS within 1-12 business days when your order it is ready for collection. Please present your driver’s licence and the credit card used to make the purchase to collect the goods ordered. 2/450 Princes Highway, Noble Park VIC 3174 Tel: (03) 9020 8685 162 Silverwater Road, Silverwater NSW, 2128 Tel: (02) 9426 3904Just like Goldilocks, you need to try a bed to know if it's the right one for you. Some might be too firm, others too soft – you need to get one that's just right.
And just like the three bears, everyone's different and needs a different type of mattress. There's no scientific consensus on what makes a good mattress, as we all have different shapes and sizes. We conduct our first mattress review in almost three decades. Find out how bed-in-a-box mattresses compare against a traditional innerspring Sealy. Want to know about other major brands? See our satisfaction survey for your feedback. Why is the right mattress so important? While most people need seven to nine hours of sleep a night to perform at their peak, many people are getting by on a lot less than this – but how well? Not getting enough sleep, or good quality sleep, can result in a number of health problems – mostly cognitive impairment such as memory loss, irritability, slower reflexes and an increase in illness and stress, and this can lead to developing related problems further down the track. A good mattress (along with a dark room, comfortable temperature and the right amount of quietness) can help ensure you're in peak condition by helping you get a good night's sleep.
So how do I choose? Though there's no one mattress that's sure to please everyone, there are some key considerations to keep in mind when out shopping for your dream bed that will increase the chances of you getting the best mattress for your buck with the least amount of legwork. Contrary to popular opinion, a mattress doesn't have to be firm to be good for your back – there's a difference between firm support and a firm feel. If you sleep on your stomach, a firm mattress will keep your spine aligned. Best if you sleep on your back, as it'll provide support for your spine, back and neck while keeping you comfortable. Great for sleeping on your side because it'll support and contour to your body's curves. When testing mattresses, make sure the base in the shop is similar to the one you have at home. If you have fixed slats or a hard surface, a soft mattress will feel very different on top of that than the ensemble base it's resting on in the shop. Try to roll over.
It will take more effort if the mattress is too soft, and will feel uncomfortable on your hips and shoulders if it's too firm. Which type of mattress? There are four main types of mattress: Continuous or open-coil mattress One of the cheaper types of mattress, continuous coil mattresses are made from a single piece of wire looped into springs, and open-coil mattresses are made of single springs fixed together by one wire. Usually more affordable than some of the other types, though premium models can cost several thousand dollars. They're much lighter too, so they're easier to turn. Because the springs move as one unit the mattress is less responsive to your body, and any tossing and turning is likely to disturb a partner. The coils also wear out more quickly than pocket springs, so it will need to be replaced sooner than some of the other types. Memory foam mattress These mattresses are topped with a layer of temperature-sensitive viscoelastic material, or memory foam.
The most well-known memory foam is Tempur, a material originally developed by NASA. As it's a type of foam, you should sink into it and feel your weight absorbed, taking pressure off your joints and increasing circulation. Because you sink in, the mattress padding can feel very close to your body all the time, meaning it can get warm easily. Latex foam mattress Latex foam moulds to body shape. Natural latex is white liquid produced by and tapped from the trunks of rubber trees. This is blended with synthetic latex and turned into latex foam. Tends to be durable and the materials breathe, so they are a good option for those prone to allergies and there's less chance of overheating. Latex also doesn't harbour dust mites. These mattresses have a solid feel, so they're not likely to please someone wanting a softer, more cushioned night's sleep. They can be cumbersome to move due to their weight and heft. Cheaper versions can get lumpy after a time. Pocket-sprung mattress One of the more popular types, a pocket-sprung mattress has up to 3000 springs sewn into individual fabric pockets.
They can be customised to have two sides, of different firmness. They offer good support by distributing your body weight evenly, and will support two people of two different body weights well because the springs are separate. You won't feel too warm because the open-spring construction allows air to circulate. The springs can be customised to different tensions – soft, medium or firm. They can be heavy to turn, as they're filled with natural materials, such as lambswool. Natural materials can exacerbate allergies. * Typical retail for a queen-sized mattress. What about mattress toppers? These add a layer of memory foam or extra padding to your existing bed mattress, but they can be a very expensive option considering they cost almost as much as a new mattress. A mattress topper won't provide any extra support if your existing mattress is failing or sagging, though. If you simply want an extra layer of cushioning, an inexpensive topper can add a layer of comfort.
What size mattress should I get? Retailers and manufacturers recommend buying the largest bed your room can accommodate, and the length of the mattress should be at least 10-15 centimetres longer than the tallest person sleeping on it. Measurements (width x length) How can I get the best deal on my new mattress? Most manufacturers don't offer a guarantee on comfort, so it's best to spend time lying on the showroom mattress to ensure confidence in your new purchase. There are a few brands that do offer a comfort guarantee, so it always pays to ask. All the mattresses will feel great when you're already sleepy! Don't get sucked in by sales jargon Words like "orthopaedic" don't mean very much, unless they come with accreditation from a proper medical association. If you have a bad back, it's believed that a medium-firm mattress is better than a firm mattress. If you're buying a new mattress but keeping your old base, measure them both to make sure they fit well together – some mattresses aren't consistent with the sizing above.