Business
Customer service taken many different forms over the years; however, what has not change is what customer service is all about – YOU the customer. You, the customer will always have a say in what companies do to earn industry respect for it directly links to their most vital aspect of their operations which is money.
No business is in operations to lose money, the definition of customer service will be defined by the business model of a company. Thus, the main driving force for customer service will depend on a company’s management vision and goals.
Companies that give customer service have an operating budget that will account for hiring customer service representatives. However, not all companies create a customer service budget for the short, or long-term needs of their company.
Honda Financial
To best understand the definition of customer service, the following context should be considered.
Companies are in the business to succeed; thus, they have to use revenue and investment money to create a short, mid, and long-term forecast for their business.
The management of a company will account for all operating expenses which will generally include a portion for fulfilling customer service and support. However, if a company does not have a consistent revenue stream, their customer service budget will be volatile. Thus, if an operating budget is not done right, customer service and satisfaction levels will not be optimal.
The overall size of a company may indicate just how many people are behind the scenes working to do customer service and support.
Most companies, small to large will have an internal and public set of goals. For the sake a transparency companies will clearly outline their corporate goal and vision for the world to see. From this customer can draw a reasonable conclusion about what companies will do to not only make a sale but to earn a customer’s long-term trust in a company’s brand.
The history of a company can reveal how it handles its current and future customers. To find out about a company’s history, compare its corporate goals and vision with their public record that is available on social media.
Look at the company’s category on our site, and you will see how simple or sophisticated their service model for support really is. If you’re dealing with a phone or Internet Service Provider (ISP), chances are you may only need to contact the for when technical issues take place which can be once a year. But if you buy a complicated electronic device or home appliance you may need to contact a customer service representative with specialized knowledge.
No matter what part of the world a product is made, a product may need in or out of warranty support as most products are not designed to last for over years. Keep in mind that our North American mindset will draw us to new and innovated ways to live our lives.
Are you reading an IKIA manual or a complicate user guide that has been translated from an overseas language? The level of detail that North American Companies put into explaining how their product works will result in either a low or high amount of need for customer service support. Companies unfortunately during the development cycle of a product may not put heavy emphasis on writing user-friendly manuals or user guides.
If customers are happy or in need of more product from a company, they will contact a company back for sales and support. At times even when the customer service is not the best, customers are forced to go with a company that meets their essential needs.
From a company’s social media presence, you will be able to tell if a company is aligned with the current trend to be on the web to promote and maintain their brand name. Even if a company does not have a heavy presence, at least it can be used to communicate important needs with them in the future as they evolve.