Consumers are quickly becoming more comfortable buying mattresses without ever trying them out. In fact, the latest Consumer Reports' mattress survey shows that many people bought their mattresses at retailers with few brick-and-mortar outlets or that sell mattresses online, and they like what they're finding. Of the four mattress stores that scored highly in our mattress store Ratings for overall satisfaction, Original Mattress Factory has stores in just nine states (though it ships to most). Costco stores display mattresses standing up, which makes them difficult to try, and sells more than half of its mattresses online. and QVC, don't sell mattresses at walk-in stores at all. The 20,000 subscribers surveyed were the least satisfied with Big Lots, a discount retailer with more than 1,400 stores in 47 states. Subscribers who shopped there were particularly displeased with that chain’s mattress selection and the cleanliness of floor models; they were also among the most likely to report shopping-related problems.
Just slightly better was Sleepy’s, which was lowest rated in 2013, the last time we asked our subscribers about mattress stores. Sleepy’s is now owned by Mattress Firm, which placed in the middle of the pack in our Ratings. But much like Sleepy’s, it also gets dinged for its prices. (Check out the best and worst mattress brands.) Before you shop, check our exclusive brand and retailer Ratings, use our mattress buying guide, and review our Ratings of almost 60 innerspring, foam, and adjustable-air mattresses. Major Mattress Retailers Don't Impress In our survey, traditional sellers, mattress chains, and department stores fared the worst. Our subscribers shopped mostly at Sleep Number mattress stores, and that retailer scored well except for price. Macy’s did about the same but with one notable difference: Eight percent of respondents who shopped at Macy’s, as opposed to just three percent for Sleep Number, said they'd buy from a different retailer given the chance to do it over again.
But Macy's wasn't the only retailer that left some respondents wishing for a do-over. Shoppers were even more dissatisfied with their experiences at Big Lots, Rooms to Go, Sleepy's, Mattress Warehouse, and JC Penney. In our survey, we also asked subscribers to tell us about the stores they rejected. In other words, they shopped there for a mattress but changed their mind and bought elsewhere. Here, too, is worrying news for traditional retailers. Of those subscribers who shopped around for a mattress, 11 percent rejected Macy’s, 10 percent rejected Sears and Mattress Firm, 9 percent said no to Sleep Number, and 8 percent rejected Sleepy’s. Price is what seals the deal for many shoppers, and Amazon, Costco, IKEA, and Walmart got excellent marks on that score. None of the retailers got top marks for selection, although eight did very well and only one, Original Mattress Factory, aced the Service score. Where do you shop? Tell us whether you buy online or at a store.
Looking for the best mattress for your money? To cut through the clutter of advertising you'll see out there, Consumer Reports has a look at the best mattresses and mattress retailers. The magazine broke out their findings by category: Traditional innerspring, memory foam and adjustable air. In each category, Consumer Reports recommends a best buy, as well as other mattresses they recommend based on ratings. Innerspring: The Denver Mattress Doctor's Choice for $500. The Sealy Posturepedic Hybrid Trust Cushion for $1,275 is also a best buy in this category, with a higher rating, but it's obviously a bit more expensive. Memory foam: Tuft & Needle Ten for $600. (Message from Tuft & Needle: "We don't actually use any memory foam in our mattress. We use our own time of polyfoam, T&N Adaptive™ foam. We created it with a foam scientist to have the pressure relief and comfort of memory foam and the breathability and support of latex foam.") The Novaform 14" Serafina Pearl Gel (Costco) is also a "best buy" pick for this category, but it's more expensive at $800.
Adjustable air: Sleep Number c2 Bed for $800. It's important to remember that price does not necessarily equate to satisfaction with mattresses. A more expensive mattress may not make for a better product. For more tips on finding the right mattress for you, check out Consumer Reports' buying guide here. Read more: What you need to know about sleeping pills On the question of retailers, Consumer Reports ranked the Original Mattress Factory stores as the top choice for customer satisfaction. Costco Wholesale was a close second. The high placement for Costco may reflect their return policy on mattresses: A full money back refund without penalty and no time limit. That really makes Costco stand apart! I particularly like the warehouse clubs for mattress shopping, and I've long advised people to test the mattress right there in the store for an extended period. Bring a book or tablet to Costco or Sam's Club and get those mattresses off the displays or yank them off the walls.
Then lay there for 15 minutes and see how you like the feel before you buy. There's one more option I want to mention to you. Casper is a new mattress company that's beloved by millennials. Their mattress comes via package delivery in this tiny box and you open it and watch it unfold before your eyes. The mattress, which sells for between $500 and $950, is made of memory foam and latex. Here's the reason a lot of young people really like this company: Casper gives you 100 nights to test out their mattress. If you don't like it, you send it back for 100% refund.Mattress shopping, as we've previously highlighted, can be quite a confusing experience. Take some off-the-clock advice from a mattress salesman on how to get the best value. There are dozens, if not hundreds, of variables when it comes to mattress shopping. Help cut through the thicket of choices and potential rip-offs by taking the advice offered by an insider at Get Rich Slowly. They have advice directly from a guy who has been part of his family's mattress business his whole life.