Consumers are quickly becoming more comfortable buying mattresses without ever trying them out. In fact, the latest Consumer Reports' mattress survey shows that many people bought their mattresses at retailers with few brick-and-mortar outlets or that sell mattresses online, and they like what they're finding. Of the four mattress stores that scored highly in our mattress store Ratings for overall satisfaction, Original Mattress Factory has stores in just nine states (though it ships to most). Costco stores display mattresses standing up, which makes them difficult to try, and sells more than half of its mattresses online. and QVC, don't sell mattresses at walk-in stores at all. The 20,000 subscribers surveyed were the least satisfied with Big Lots, a discount retailer with more than 1,400 stores in 47 states. Subscribers who shopped there were particularly displeased with that chain’s mattress selection and the cleanliness of floor models; they were also among the most likely to report shopping-related problems.
Just slightly better was Sleepy’s, which was lowest rated in 2013, the last time we asked our subscribers about mattress stores. Sleepy’s is now owned by Mattress Firm, which placed in the middle of the pack in our Ratings. But much like Sleepy’s, it also gets dinged for its prices. (Check out the best and worst mattress brands.) Before you shop, check our exclusive brand and retailer Ratings, use our mattress buying guide, and review our Ratings of almost 60 innerspring, foam, and adjustable-air mattresses. Major Mattress Retailers Don't Impress In our survey, traditional sellers, mattress chains, and department stores fared the worst. Our subscribers shopped mostly at Sleep Number mattress stores, and that retailer scored well except for price. Macy’s did about the same but with one notable difference: Eight percent of respondents who shopped at Macy’s, as opposed to just three percent for Sleep Number, said they'd buy from a different retailer given the chance to do it over again.
But Macy's wasn't the only retailer that left some respondents wishing for a do-over. Shoppers were even more dissatisfied with their experiences at Big Lots, Rooms to Go, Sleepy's, Mattress Warehouse, and JC Penney. In our survey, we also asked subscribers to tell us about the stores they rejected. In other words, they shopped there for a mattress but changed their mind and bought elsewhere. Here, too, is worrying news for traditional retailers. Of those subscribers who shopped around for a mattress, 11 percent rejected Macy’s, 10 percent rejected Sears and Mattress Firm, 9 percent said no to Sleep Number, and 8 percent rejected Sleepy’s. Price is what seals the deal for many shoppers, and Amazon, Costco, IKEA, and Walmart got excellent marks on that score. None of the retailers got top marks for selection, although eight did very well and only one, Original Mattress Factory, aced the Service score. Where do you shop? Tell us whether you buy online or at a store.
Mattress shopping, as we've previously highlighted, can be quite a confusing experience. Take some off-the-clock advice from a mattress salesman on how to get the best value. There are dozens, if not hundreds, of variables when it comes to mattress shopping. Help cut through the thicket of choices and potential rip-offs by taking the advice offered by an insider at Get Rich Slowly. They have advice directly from a guy who has been part of his family's mattress business his whole life. He's full of industry-related wisdom, including useful negotiation tips like this one: If a store is willing to negotiate mattress prices, then they are overpriced, so make sure you get them down a considerable amount. Mattress manufactures contractually set minimum prices that they allow retailers to sell their mattresses at, so they either have to price them at that minimum or overprice them and negotiate. Most of the larger chains just price them at the minimum right away.Don't take advice from a salesman talking about coil counts as he likely doesn't know what he's talking about.
Always ask if the innerspring mattress you're looking at has edge support to keep the edges firm and keep it comfy for you getting in and out of bed.For more tips check out the full article at the link below. Have a mattress shopping tip of your own? Scoff at this "coil count" business because you rock it out on a foam mattress? Let's hear about it in the comments. How to Buy a Mattress [GetRichSlowly]The Best Time To Buy a Mattress: Shop Smart and Save Big! We know that your new sleep system is a big investment. Our every day low prices combined with two different financing options – guarantees that everyone can afford the mattress set of their dreams!The last time I bought a mattress for myself was about 11 years ago. I bought a fairly new full-sized one off a coworker. Four moves and a decade later, we’ve decided it’s time to replace it with an adult (and sometimes an extra toddler)-sized bed. When we started looking, I was shocked at the prices. $3000 for a mattress?
What the heck are these things made of? Knowing very little, we went shopping for a mattress and other things on a Saturday morning. The first place, we stopped, Sleepy’s, seemed nice enough. We laid on a few and honed in on the one that we both felt most comfortable in. Meanwhile, Audrey discovered the fun of letting herself fall backwards onto mattresses and did it all over the store. She was giggling and the whole store couldn’t help but look and smile at her. Unfortunately, we soon stopped smiling. When we found something we liked, the seemingly helpful salesman started to get more aggressive. He asked how much we were looking at paying and I made up a number on the spot, something way below the listed price on the bed. The said he would “talk with his manager” and see if he could get us that price. Then he started asking us if we could commit and have it delivered tomorrow. Anne had walked outside to give Audrey a break by that point, so I said I had to go out and talk with her about it.
We talked about it for a bit, then decided we didn’t like the high-pressure sales pitch, so we got ready to leave. I had the car started up when the salesman came out and approached the car window. He then said that he had “talked to his manager” and he could give us the price we wanted AND a free “platinum package”. I said we would talk about it and let him know. We again decided this was sketchy, but to make good on my promise, I went in and gave him my phone number and left. Later that day we went to Jordan’s Furniture, generally known to be a reputable place with reasonable places. The salespeople there were nice and NOT high-pressure. Prices were generally lower, but strangely, we couldn’t find the mattress we found at Sleepy’s. They had Sertas, but not the one we liked. Being indecisive, we left with a couple new names of ones we liked. Later, we went to Mattress Discounters. The woman there was not pushy and told us about the BBB complaints that Sleepy’s (a 700-store chain) had gotten.
We decided to think some more and head home. At home, I did some research online and I found something strange – I couldn’t find much of anything on the mattresses we saw that we liked. I found some mattresses, many of the same brand, but not the same models. I later came to find out that this was completely intentional. The mattress industry is one big scam. There is no way to make an objective decision on a mattress using actual facts. Here’s a few things that the mattress industry does to get you: 1. They mark up their prices 100% to 200%!! No wonder the first guy was able to get his “manager” to give me such a steep discount. They were probably still going to make hundreds of dollars of profits on it. 2. They give the same mattresses different names in different stores or they set up exclusivity agreements by mattress line in certain stores. This makes it impossible to comparison shop because… 3. They make it really had to get actual facts about the mattresses.
Stuff like coil counts, materials, overall construction are shrouded in secrecy. But that doesn’t really matter because… 4. There’s no objective measure of mattress quality. Consumer Reports won’t rate them because they can’t get the data and there’s no testing that actually says higher coil counts are better or the number of wires in the coils makes a difference in any way. You’re left to deciding how much you believe the marketing. Is a pillow top made of alpaca hair any better than one made of cotton? Your guess is as good as mine. 5. There’s very little online reviews of mattresses, probably because the model names are so fractured. The ones I did find looked more like content-free sites designed to attract referral credits. With some more research, I found out that it was somewhat possible to compare mattresses models from different places. It turns out that they really only make one hardness variation in each line. So you can assume that a Plush Firm mattress in the “Classic” line, is the same as another Plush Firm in the Classic line, even if they have different names.
was very helpful in figuring this out. We were able to understand which mattresses we saw and how they related to each other. For example, the mattress we liked at Jordan’s was a product line better than the one we saw at Mattress Discounters, even though they came out to the same price! Clearly Jordan’s had the better deal, but US-Mattress had an even better deal. So I did something I never thought I could do, buy a mattress over the internet. I’m pretty sure it’s the same one we saw in the store and the free delivery and frame were a good deal. I’m sure that even if I’m getting it at half the price I saw it listed at elsewhere, they’re still making a decent profit on it. Anne and I agree that buying a mattress is worse than buying a car. While both have sketchy salespeople, when you buy a car, you can compare them on MPG, size, features, etc. Multiple dealers have the same models so you can compare prices and make an informed decision based on their invoice prices.