Consumers are quickly becoming more comfortable buying mattresses without ever trying them out. In fact, the latest Consumer Reports' mattress survey shows that many people bought their mattresses at retailers with few brick-and-mortar outlets or that sell mattresses online, and they like what they're finding. Of the four mattress stores that scored highly in our mattress store Ratings for overall satisfaction, Original Mattress Factory has stores in just nine states (though it ships to most). Costco stores display mattresses standing up, which makes them difficult to try, and sells more than half of its mattresses online. and QVC, don't sell mattresses at walk-in stores at all. The 20,000 subscribers surveyed were the least satisfied with Big Lots, a discount retailer with more than 1,400 stores in 47 states. Subscribers who shopped there were particularly displeased with that chain’s mattress selection and the cleanliness of floor models; they were also among the most likely to report shopping-related problems.
Just slightly better was Sleepy’s, which was lowest rated in 2013, the last time we asked our subscribers about mattress stores. Sleepy’s is now owned by Mattress Firm, which placed in the middle of the pack in our Ratings. But much like Sleepy’s, it also gets dinged for its prices. (Check out the best and worst mattress brands.) Before you shop, check our exclusive brand and retailer Ratings, use our mattress buying guide, and review our Ratings of almost 60 innerspring, foam, and adjustable-air mattresses. Major Mattress Retailers Don't Impress In our survey, traditional sellers, mattress chains, and department stores fared the worst. Our subscribers shopped mostly at Sleep Number mattress stores, and that retailer scored well except for price. Macy’s did about the same but with one notable difference: Eight percent of respondents who shopped at Macy’s, as opposed to just three percent for Sleep Number, said they'd buy from a different retailer given the chance to do it over again.
But Macy's wasn't the only retailer that left some respondents wishing for a do-over. Shoppers were even more dissatisfied with their experiences at Big Lots, Rooms to Go, Sleepy's, Mattress Warehouse, and JC Penney. In our survey, we also asked subscribers to tell us about the stores they rejected. In other words, they shopped there for a mattress but changed their mind and bought elsewhere. Here, too, is worrying news for traditional retailers. Of those subscribers who shopped around for a mattress, 11 percent rejected Macy’s, 10 percent rejected Sears and Mattress Firm, 9 percent said no to Sleep Number, and 8 percent rejected Sleepy’s. Price is what seals the deal for many shoppers, and Amazon, Costco, IKEA, and Walmart got excellent marks on that score. None of the retailers got top marks for selection, although eight did very well and only one, Original Mattress Factory, aced the Service score. Where do you shop? Tell us whether you buy online or at a store.
Five ways to always get a good deal on a bedAre we buying a mattress or fixing Matthew McConaughey's space ship in Interstellar? These layers of confusing jargon do little to comfort stressed-out consumers looking for a new mattress. To help cut through the clutter, we contacted a retired industry insider known as "The Old Bed Guy." The 85-year old former bed maker and seller now runs a popular mattress consumer information site where he gives out his (somewhat cranky) advice. “Mattresses have no real value,” said 'Marshall Coyle,' a pseudonym he uses to avoid blowback from the tight-knit mattress community to which he used to belong. That statement is a rude awakening to anyone who's peeped at the price tags after taking a stroll through a mattress showroom lately. With prices running into the thousands, dreams of better "zzz's" are quickly zapped by sticker shock. Tanya Constantine/Blend Images / Today The Old Bed Guy is talking about the markup versus the actual value of the steel, foam, and wool that goes inside a bed.
For example, he said, it might cost a factory $600 to make a mattress that they sell to a big department store for $1,300. That store might then slap a price of $2,999 on it, then give it a big discount during one of the never-ending sales, he said. "The money goes for something other than what you're sleeping on," said Coyle. While every business is entitled to try to make a profit, every maker also has its own special lingo. That makes true comparison shopping difficult. Some of the differences are real. Some are just marketing vapor. Rather than try to explain it all and risk being as bewildering as the confusion we're supposed to be relieving, here are 5 tips from the perspective of The Old Bed Guy that always get you a better deal on a mattress, no matter what store or manufacturer you're dealing with. Look for stores that have their own factoriesA few smaller regional stores make their own mattresses in their own factories. That cuts out the middleman. "I don't know of a better way as far as value," said Coyle.
Stores in this category include Charles P. Rogers, McRoskey, Original Mattress Factory, and Verlo. Their stores aren't everywhere, but the savings and quality difference is enough that this reporter nearly considered a 10-hour road trip just to get a bed. Buy based on weightIf you're a fan of strong, long-lasting steel coils, a heavier mattresses usually mean there's more quality materials inside. "They have 12-15 inches to fill," said The Old Bed Guy. "You can stretch your coils and make them tall and thin." Typical mass-produced beds weigh about 90 lbs while higher grade beds can weigh around 120 lbs, he said. But you won't find this info online, you'll have to buttonhole the sales agent or bed maker to get the details. Buy at the end of the year"If anything is for real," said Coyle of the mattress business, "the periods when people don't buy mattresses see the best deals." Few buy before Christmas, saving room on the credit card for the holiday shopping spree.