120 day home trial We’ve transformed the 5-minute mattress test drive into a relaxing 120 day in home experience. An honest approach, a customer-centric experience. No penalty fees / No pick-up fees + We never restock We never restock a mattress. Friendliness is a call or click away The proof is in our reviews A call or click away Made in the USA In-home setup & delivery Thank you for you interest in Loom & Leaf. Please click here to see the digital version of our brochure.No one has a better money back satisfaction guarantee! If within 120 days after your delivery, you are not completely satisfied with the comfort of your new mattress, you can exchange your original purchase once for another selection or receive a full refund… no questions asked. Simply sleep on your mattress for at least 30 nights to ensure that the padding settles properly and your body has the time to adjust to the feel of your new mattress. Read What to Expect From Your New Mattress to learn more.
There is a $149.99 processing fee to exchange or return your mattress. Stained, damaged, clearance, closeout, “AS IS”, and special order products are not covered by the 120 Day Love Your Mattress Money-Back Guarantee. On all mattresses, the manufacturer’s law label must remain intact and sewn into its original position to qualify for any exchange. Your new mattress will take a little time to break in, so we require that you sleep on it for at least 30 nights to ensure the padding settles properly and your body is able to adjust to the feel of the new mattress. Read What to Expect From Your New Mattress to learn more. In order to facilitate this important step worry-free, Sleep Train offers a one-time exchange within 120 days of delivery. If your first selection is not the right fit, we will exchange it for another set of the same size within 120 days of your delivery. There is a $149.99 processing fee to exchange the mattress. If you choose a more expensive mattress, you will be charged the difference.
There will be an additional $99 processing fee if you need to exchange a foundation or boxspring. Please note: We do not offer refunds or returns for out of market customers or products that are labeled special shipping. If you exchange your mattress for one at a lower cost, you will not receive a refund for the price difference. Exchanges for the size or height of a foundation or boxspring are not accepted. All linens and bedding are returnable for a refund within 30 days of delivery. They must be in their original packaging including all literature and parts. A 17% restocking fee plus the round trip delivery charges will be deducted from the final refund. Refunds will be processed within 3-5 business days from receiving the returned items. All unpacked, used or assembled items are non-refundable. Your purchase is covered by a national manufacturer’s limited warranty. Please read the warranty material with your product. Should you have a warranty issue, contact Sleep Train’s Customer Service department at (800) 919-2337.
Note: Stains and/or inadequate bed frame or foundation will void your warranty. Thank you for shopping Purple! If you are not completely satisfied with your purchase, we’re here to help. You have 100 calendar days to return your Purple® Bed from the date of delivery. We recommend sleeping on your Purple® Bed for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below. To be eligible for a return, your Purple® Bed must be clean and undamaged. You have 30 calendar days to return your Purple® Cushion from the date of delivery. To be eligible for a return, your Purple® Cushion must be clean and undamaged. You have 100 calendar days to return your Purple® Pillow from the date of delivery. We recommend sleeping on your Purple® Pillow for at least 30 nights to allow your body to properly adjust. To be eligible for a return, your Purple® Pillow must be clean and undamaged.
Due to the nature of the product there is no trial or return policy for the Purple™ Mattress Protector. Due to the nature of the product there is no trial or return policy for the Purple™ Sheets. Due to the nature of the product there is no trial or return policy for the Purple™ Platform Base. Due to the nature of the product there is no trial or return policy for the Purple™ PowerBase. You have 100 calendar days to exchange your Purple® Bed from the date of delivery. The second bed is ineligible for return or exchange. To be eligible for an exchange, your first Purple® Bed must be clean and undamaged. You may exchange your Purple® Bed in one of two ways: You have 30 calendar days to exchange your Purple® Cushion from the date of delivery. To be eligible for a return, your cushion must be clean and undamaged. You may exchange your Purple® Cushion in one of two ways: Your purchase will be refunded to the original method of payment or as store credit once the return is confirmed.
Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply. Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must call or email our Customer Delight team. You can contact us here:Free Shipping to 48 states and most areas in Canada. Keetsa delivers free of charge to the 48 contiguous states of the USA. If you live outside the 48 contiguous states, please contact Customer Service at 1.877.753.3872 for a shipping quote. Most orders ship via Fedex Ground from our warehouse in California and can take 7 to 10 business days for delivery. Fedex tracking number will be emailed to you after your order ships, usually 1~2 business days after the order is placed. , you will be able to see when the item is being delivered. Fedex does not guarantee the delivery at certain time or call you before the delivery.
If you are in the Bay Area, Los Angeles, or in New York City, and you require a special delivery service, please call Keetsa store in your area and purchase over the phone or come into the store. There is an extra fee for special delivery services. Deliveries to most areas in Canada are also free. Please expect 7 to 10 business days for delivery in Canada. Keetsa pays all duty and customs fee related to shipping the item over the border. Although very rare, there may be shipping delays due to stock shortage or other unexpected reasons, which will be promptly notified to you. Keetsa is not responsible for any shipping delays and does not guarantee a certain shipping time, date or durations of delivery. If you need faster shipping, please contact Customer Service at 1.877.753.3872 for a quote on express shipping charges. If the item has already been shipped out there will be return shipping fee for cancelling an order. The item must be returned in the original PACKAGING for your refund to be processed.
Please expect up to two weeks to see the refund on the statement. We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to you and the environment are the hallmarks of how we do business. Our goal is to make you happy to the best of our ability. We have the following policies in place to ensure a great customer experience: Comfort issues: We do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. so our well experienced Sleep Consultants can assist you in any way. If you do decide to return, there is a return processing fee which is 10% of your purchased value. Returns for Mattresses/Box Springs, Comfort Layers and Pillows: We require you allow a full 30 nights of use before contacting us for return issues, and you have up to a full 90 days return privilege from date of purchase.