The biggest pain about buying a new mattress is … well, just about everything. You spend an hour in the store, awkwardly flopping on and off beds trying to find the one that meets the Goldilocks standard of “just right.” Then you have to lug the winning mattress across the parking lot, onto your car roof, up stairs, and into your home. I recently transplanted from New York City to San Francisco, and the first major purchase I made — hesitantly — was a new mattress. But I did things a little differently this time. Casper, called “the Warby Parker of mattresses,” sells mattresses on its website and delivers them to your door in a box not much bigger than a nightstand. The Manhattan-based sleep startup raised $13 million in Series A funding last August, and famously generated $1 million in its first 28 days after launch. My shopping experience began online, and was over and done with in fewer than 10 minutes. Casper sells just one type of mattress, dubbed “The Casper Mattress,” because the company prefers to “put all our energy into building the ideal bed … rather than confuse you with tens (or hundreds) of models that all start to feel the same after a while.”
It combines latex foam for cooling and bounce, and memory foam for support. A hand-sewn, custom-designed cover seals the layers. I ordered a full-sized mattress for $750, comforted by the knowledge that I could return my Casper mattress for any reason within 100 days. Plus, it was free to ship! Less than one week later, it arrived! My roommates wheeled the box on a cart into my room. We turned it upright and cut open the box. Inside, a cloth bag held instructions and … … the most adorable little letter opener. I held the box at a 45-degree angle as my boyfriend wiggled the mattress out. It weighed about 60 pounds. We cut the mattress free from its felt binding using the letter opener. Then came time for the “unfurling.” The 10-inch-thick mattress expanded and flattened as it filled with air. My boyfriend cut through the plastic and the mattress sprung to life. In seconds, it was ready for sleeping. Here it is, all done up. I’ve slept in the bed for a few nights now, and here are my takeaways.
The Casper Mattress is surprisingly springy, even for an experienced Tempur-Pedic-sleeper like myself. Its latex-and-memory-foam combination absorbs and contours to my body like a sponge. That said, the sinkage is minimal. Thanks to the surface layer’s high foam density, I don’t feel like I’m climbing out of a manhole everytime I get out of bed. Does it meet the Goldilocks standard of “just right”? How could it, when ever sleeper’s needs are different? I would have preferred a slightly firmer mattress, and I hope a variation is available in the future. Still, the convenience and low costs associated with Casper trump all other mattress-buying experiences. It was infinitely easier to maneuver this cardboard box around my apartment building than it would have been to burden it on our backs and strap it to the car’s roof on the way home from the store. Plus, by ordering online, I avoided paying for delivery, shipping, and tip. In the on-demand era, laziness is king.
NOW WATCH: Ikea Says Its New Furniture Takes Only 5 Minutes To Assemble — Here’s The Truth For more, watch our interactive video. You can skip to chapters on the different types of mattresses, tips for test driving a mattress, and more. Common claims that haven’t held up in our tests: Foam Layers Make a Better Bed More innerspring mattresses now include foam on top. But the foam is often too thin to make a difference on some of the hybrid models. Hybrid innerspring models that scored well in our tests had a foam layer several inches thick, though performance still varied. More Coils, the Better The better innerspring models we tested had 600 to 1,000 coils. But even if one mattress has more coils than another, the coils could be made of thinner-gauge metal. You’ll also hear about coil variations such as Bonnell (hourglass type), continuous wire, and individually pocketed springs. None of those is inherently superior. Gel Provides a Cooler Sleep
Some mattresses (noted in our Ratings) have a layer of gel-infused foam that’s supposed to provide a cooling effect. But that layer is buried beneath other layers. While our tests have shown that innerspring mattresses containing gel did tend to sleep slightly cooler, the reverse was true with gel-infused foam beds. Extra Lumbar Support Helps Back Sleepers A special lumbar-support zone is one of many ways manufacturers try to differentiate their product lines. But there’s no guarantee that it makes any real difference, and it hasn’t shown significant benefits in our tests. Forget About Comparison Shopping If you like a mattress at one store and ask elsewhere for something similar, you're likely to be steered toward a same-brand mattress claimed to have the same construction, components, and firmness. But they’re probably not the same. Mattress makers offer some lines nationally, but when those brands are sold through major chains such as Macy's, Sears, and Sleepy’s, they're for lines exclusive to those chains.
And manufacturers don't publish a directory of comparable mattresses. When we went to three bedding chains and asked for mattresses similar to those we’d bought at three department stores, five of the six were way off the mark. So use our Ratings as a guide, and insist on the precise make and model that scored well in our tests. Also check our Ratings of mattress brands and stores, based on subscriber surveys. If possible, lie on any mattress that you’re considering. Wear loose clothes and shoes you can slip off. Make yourself comfortable, and shoo away the salesperson if you’re feeling pressured. Salespeople should expect you to take your time. Spend at least five or ten minutes on each side and on your back (your stomach, too, if that's a preferred sleeping position). Panelists who took beds home for a month-long trial rarely changed the opinion they formed after the first night. Shopping online or at a warehouse club? Tryouts aren’t usually an option, so checking return policies before you buy is extra important.
Make sure the store offers a full refund or credit toward another mattress. Return periods, often called “comfort guarantees,” range from a couple of weeks to 120 days. Some retailers, including Macy’s and Sears, charge a 15-percent restocking fee. Costco and some online sellers provide free pickup if you want a refund or exchange, but otherwise, you’ll have to pay for it—or cart the mattress to the store. And you’ll be responsible for any damage. Once you’ve settled on a model, try to bring the price down. Many businesses, such as warehouse clubs, have fixed prices and won’t budge. But for retailers that do negotiate—particularly specialty chains—huge markups allow them to lower prices by 50 percent or more during their frequent sales. Our recommendation: Any time of year, insist on a sale price you’ve seen for the mattress you know you want, and don’t be afraid to walk out if you feel you’re getting a raw deal. Don’t Be Bullied Into Buying a Box Spring
You might not need it. For an innerspring mattress, the box spring (also called a “foundation”) is a wood frame enclosing stiff wire and covered with fabric to match the mattress. For foam or adjustable-air mattresses, it’s a box several inches high. If you're switching to a foam or adjustable-air bed from an innerspring, you'll need a boxy foundation that lacks springs and wire. Otherwise, if your box spring isn't broken and is still structurally sound, consider keeping it and saving money (roughly $150 to $300 for a queen-size). One caveat: Some brands require you to buy their box spring to receive full warranty coverage. It can range from 10 to 25 years and covers only manufacturing defects such as sagging and loose or broken coil wires. Coverage is frequently prorated, meaning that it decreases over time. Never accept delivery without inspecting the mattress (and the box spring, if you buy one) for stains and other damage. Also be sure that the mattress has a label that states “all-new material” before you send the driver on his way.