Skip to main content BCAA provides peace of mind to over 786,000 members- 24 h a day, 365 days a year. Park Royal South: mainBCAA Service Locations are closed on statutory holidays plus Easter Monday and Boxing Day. Metro Vancouver and Fraser ValleyAbbotsford33338 South Fraser WayV2S 2B4Tel:Fax:Hours Burnaby - Canada Way4567 Canada WayV5G 4T1Tel:Fax:Hours Burnaby - Lougheed (SOLO District)4480 Lougheed HwyV5C 3Z3Tel:Fax:Hours Now OpenChilliwackUnit 1- 45609 Luckakuck Way,V2R 1A3Tel:Fax:Hours Coquitlam (Creekside Village Shopping Centre)#50 - 2773 Barnet Hwy.V3B 1C2Tel:Fax:Hours Delta7343 - 120th St.V4C 6P5Tel:Fax:Hours Langley#10 - 20190 Langley BypassV3A 9J9Tel:Fax:Hours Maple Ridge (West Gate Village)#500 - 20395 Lougheed Hwy.V2X 2P9Tel:Fax:Hours New Westminster501 Sixth St.V3L 3B9Tel:Fax:Hours North Vancouver1527 Lonsdale Ave.V7M 2J2Tel:Fax:Hours Richmond (Lansdowne Centre)618 - 5300 No. 3 Rd.V6X 2X9Tel:Fax:Hours SurreyD1-15251 101 Ave.V3R 9V8 Tel:Fax:Hours South Surrey (Grandview Central)16140 24th AvenueV3Z 0R5Tel:Fax:Hours BCAA Insurance and Auto Service Centre
Vancouver - Cambie Village2301 Cambie Street (Cambie & 7th)V5Z 2T9Tel:Fax:Hours Vancouver - Kerrisdale2347 W. 41st AveV6M 2A3Tel:Fax:Hours Vancouver - SW Marine Drive (Marine Gateway)428 SW Marine Drive V5X 0C4Tel:Fax:Hours Vancouver - Yaletown289 Davie StreetV6B 0H8Tel:Fax:Hours West Vancouver (Park Royal South)710 Main StreetV7T 0A5Tel:Fax:Hours B.C. InteriorKamloops (Columbia Square)#400-500 Notre Dame Dr.V2C 6T6Tel:Fax:Hours Kelowna (Burtch Plaza)#18-1470 Harvey Ave.V1Y 9K8Tel:Fax:Hours **Please note our office is currently undergoing renovations but is still open for business**Nelson596 Baker St.V1L 4H9Tel:Fax:Hours Penticton#100-2100 Main St.V2A 5H7Tel:Fax:Hours Prince George (River Point Shopping Centre)#100-2324 Ferry Ave.V2N 0B1Tel:Fax:Hours Vernon103 - 5710 24th St.V1T 9T3Tel:Fax:Hours West Kelowna (Westbank HUB Centre)#301-3550 Carrington Rd.V4T 2Z1Tel:Fax:Hours Vancouver IslandCourtenay#17-1599 Cliffe Ave.V9N 2K6Tel:Fax:Hours Nanaimo (Metral Place)#400-6581 Aulds Rd.V9T 6J6Tel:Fax:Hours Victoria (Broadmead Village)#120-777 Royal Oak Dr.V8X 4V1 Tel:Fax:Hours Victoria (Hillside Centre)#115 - 1644 Hillside AvenueV8T 2C5Tel:Fax:Hours
There is nothing like the comfort of home. Your home is more than a building-it encompasses the things that enrich your life. Travel at ease, quick trip or long vacation. From three months in Asia to three days in the U.S., we have your trip covered. Your first step down the aisle starts here. Marriage licenses are available at specific London Drugs locations. "I have to say they are one of the fews who open on Sunday. As well, they are willing to show up to your place to sell you insurance. Very helpful and friendly service. Also they give free calendar if you…" We specialize in providing first class services for home, business, auto, and travel insurance. You Might Also Consider 4 Pillars only works for the person in Debt NOT the creditors. We specialize in debt consolidation and debt restructuring. Our office in Burnaby/Tricities has provided this debt help to local families for many years… We are a Vancouver B.C. and area "Automotive Financial Institution" offering instant car loans based on the equity in your vehicle.
Our car loans are short term, easy to qualify for and straight-forward to re-pay. Unfortunately, there has been an international cyberattack on Amazon, impacting all TuGo online systems. However, our Customer Service team is available at 1-855-929-8846 to help. We’re sorry for any inconvenience!Contact UsMedical EmergenciesIn an emergency situation? Call us anytime, from anywhere!From Canada and USA: 1-800-663-0399From Mexico: 001-800-514-9976 / 01-800-681-8070Worldwide (collect): 604-278-4108General QuestionsCall us toll-free at 1-855-929-8846 or email us.6:00 AM – 6:00 PM (PST)9:00 AM – 9:00 PM (EST) 7:00 AM – 4:00 PM (PST)10:00 AM – 7:00 PM (EST) 6:00 AM – 4:00 PM (PST)9:00 AM – 7:00 PM (EST) 7:00 AM – 3:00 PM (PST)10:00 AM – 6:00 PM (EST) TuGo’s Head Office11th Floor - 6081 No.3 RoadRichmond, BC V6Y 2B2Toll-free: 1-855-929-TUGOView MapOntario OfficeSuite 1500 - 90 Burnhamthorpe Road WestMississauga, ON L5B 3C3Toll-free: 1-855-929-8846View MapQuebec Office240 Saint-Jacques West, 7th FloorMontreal, QC H2Y 1L9Toll-free: 1-855-929-8846View Map
- Best in Class Insurance Savings - Save up to 15% on our Award Winning Home Insurance, up to 10% on Advantage Auto Car Insurance and 10% on the #1 Travel Insurance in BC.- Member Savings on BCAA Services - Save 10% on our Trusted Auto Service Centres (located in the Okanagan) and 10% back in free minutes with Evo Car Share - The Evolution of Car Sharing (based in the Lower Mainland).- Exclusive Partner Savings - Save up to 30% at over 100,000 partner locations worldwide, including hotels, shops, entertainment and many more.- Best Roadside Assistance - With coverage in Canada, the US and 120 countries worldwide. Our coverage follows you in any car and if you have a problem, 80% of the time we resolve it without a tow being needed.How long will it take to process my claim? ExpandSince every claim is different, we work with a number of different providers to resolve your claim. The more parties involved, the longer it could take. However, know that we’re committed to processing your claim as quickly as possible!
On your behalf, we’ll coordinate with:Your attending physician (when the emergency happened)Your family doctor (at home)Other providers (i.e., chiropractors, dentists, etc.)Travel/transportation providersYour car insurance providerHow can I help speed up this process? Here are some tips to help expedite the process:Submit your original claim forms to us within 60 daysof opening the claimMake sure you provide all original, itemized receipts including:• Your full name• Date(s) of service• Amount charged• Type of service/diagnosis• Prescriptions with the original pharmacy prescription receipt, not the till or credit card receiptMake sure you’ve signed all required documentsWhy are there so many forms? ExpandNo one likes paperwork… but we need some important details in order to get your claim processed. But we’ll help get you the necessary forms, so you don’t have to track it all down yourself.On your behalf, we coordinate with a number of parties and each one has its own requirements:The policy Underwriter requires your completed claim form to confirm the claim has been submitted.
They need original documents, so your claim can be fairly and accurately assessed. The decision to pay or decline your claim will be based in part on this information.Provincial Healthcare plans require certain forms to be completed and returned to them. Completing and returning these forms helps expedite the process.Other Insurers (employment/retirement/other healthcare plans, credit card companies, etc.) require an Assignment of Payment. By coordinating with these insurers to whom a premium may already have been paid, we ensure your travel insurance premiums remain low.Do I need to fill out each form that’s sent to me? Each form must be completed in full, regardless of the amount of your claim. Incomplete information may result in a delay.Can I submit a copy, instead of an original bill? ExpandNo, we need original, itemized bills. However, we suggest you keep a copy for your records.What if my bills are in a foreign language? we’ll translate them for you! All you have to do is provide all the original documents/receipts you have.
However, if you wish to translate them before sending them in, feel free to do so.How long do I have to send in all my forms? What is the deadline? ExpandForms should be sent within 60 days of opening the claim.Provincial healthcare plans have tight deadlines for submitting claims. Since we coordinate with these plans on your behalf, if we don’t receive your forms within 60 days of the treatment/loss, your reimbursement could be limited.You have up to one year after the treatment/loss date to submit all your forms and other paperwork to us. After that, your claim is permanently closed.What should I do if I receive a bill/statement after I've submitted my claim forms? ExpandMany US medical providers send automatic statements every 30 days to you, without informing us. If you receive any additional bills/statements showing an outstanding balance, just let us know. We’ll resolve this issue on your behalf.Who signs the Medical Authority section, and why? ExpandIf you’re making the claim, you’ll need to sign this section.
For minors, the legal guardian must sign this section.If you’re signing on behalf of the traveller, you'll need to include a copy of the Power of Attorney, to show you’re legally authorized to do so.This Authority is needed to request your medical information in order to fairly and accurately evaluate your claim.To coordinate with provincial healthcare plans, the Ministry also requires this Authority.If this section isn’t signed, it will delay the processing of your claim.Why do you need my employer/retirement/other insurance information? ExpandIn order to keep travel insurance premiums as low as possible, it’s necessary to share the cost of your claim with other insurers to which a premium has already been paid.Employers often provide extended health benefits to employees and these benefits often continue into retirement. Since travel insurance supplements your other insurance coverages, you’ll need to share this information with us to process your claim.If you (or your spouse) don’t have extended healthcare, or benefits available through another travel insurance plan, travel supplier or credit card, you must sign to acknowledge this.