API

EOS Data Analytics is a software company that works in the commercial space niche, with the main office in the USA and development centers in Ukraine (Kiev, Dnipro, Zaporizhzhya). 

Company develops a digital online platform for searching, processing, and analyzing large volumes of data retrieved from satellites. Using regular and custom algorithms, the system creates solutions to the challenges in business development and planet preservation. The tools developed by our team provide individual analytical solutions in agriculture, forestry, oil & gas, alternative energy, and other industries.

Key products:

• Crop Monitoring, a satellite-driven online platform for precision agriculture. 
• Forest Monitoring, a software for remote management of forest stands thanks to satellite monitoring. 
• Land Viewer, an online tool for working with satellite data. 

The company is looking for professionals who will help us bring space closer to humans and make their daily lives easier thanks to faster and better-informed decisions.

EOS Data Analytics is looking for an energetic API Support Manager!

Preferred Skills and Experience:

• you currently are a support agent, support manager or developer in a web company;
• you know what an API is, you understand its usefulness and may have already had the opportunity to work with an API in your previous experiments;
• you are no stranger to the following terms: HTTP protocol, REST API, Postman/Insomnia, JSON;
• you have a general understanding of web-development and have a strong curiosity for the web industry and you’re willing to understand the technical concepts underneath;
• you are skilled in understanding what a customer really needs and why they need it;
• you are skilled in effectively and efficiently troubleshooting technical bugs;
• written upper-intermediate or advanced English (Spanish or Portuguese would be a plus);
• loving providing support and being passionate about solving problems.

Responsibilities:

• you’ll be focused on assessing, managing, and solving tickets tied to all main features of Crop Monitoring API;
• you’ll be balancing the immediate needs of roughly 10 users per shift while developing and enhancing our API ecosystem and our support materials (developer help center, documentation and guides);
• you’ll be troubleshooting, logging bugs, and recording API improvement feedback for the Product and Engineering teams;
• you’ll be writing support articles to enable our customers to self-serve and improve ticket deflection;
• you’ll be escalating critical incidents directly to the Support TL , Product, Development or Engineering teams;
• you’ll be ensuring SLA/SLOs obligations with customers are observed and met.