Find Andersen® window & door replacement parts through our online Parts Store or by using our Parts Catalog to identify part numbers, descriptions, and dimensions to order your part quickly and accurately. To speak with an Andersen representative regarding product service, contact us at 888-888-7020. Our Parts Catalog can be used when you need to identify an Andersen replacement part for an installed window or door. Find part information on 80 years of Andersen products. Get part numbers, descriptions and dimensions that will help you identify and order parts quickly and accurately. Get details including size charts or grids, product detail, illustrations, part numbers, descriptions and dimensions that will help you identify and order parts quickly and accurately. Created for building professionals and homeowners, these documents can be used when you’re attempting to identify an Andersen replacement part for an installed window or door. Contact the retailer, builder or distributor who supplied your product, or contact Andersen directly at 888-888-7020 to place an order for your parts.
Product identification, installation guides, care & maintenance, and moreAndersen has the answersClick here to learn about VeriLock Security Sensors and Wireless Open/Closed Sensors You shouldn't have to muscle a sliding patio door to get it to glide along its track. A slider should move easily enough for you to open it with one hand while balancing a round of drinks in the other. If you have a balky patio door or sliding screen that moves only when you jiggle it along the track, it's easy to get things rolling again with a quick tune-up. Dirty rollers are the main reason sliding doors get stuck. "Mud, food, and hair get ground onto the track," says Joe Giagnorio, who repairs about 80 sliders a year as service manager for Ring's End Lumber in Darien, Connecticut. "All that dirt clogs the rollers underneath the door." The remedy, which he demonstrates on the following pages, takes about an hour and works for wood, vinyl, and aluminum doors. Replacement parts — for anything from a faulty latch to torn weatherstripping — are available from retailers that sell new doors of the same make.
If you follow these steps and the door still doesn't slide, it may be a sign of a poor installation or an underlying structural problem, like an undersized header above the door or a rotten sill beneath it. Hire a remodeling contractor to diagnose the problem and make the necessary fixes. But if you get the old door sliding like new, it's simple to keep it that way: "Vacuum the track well whenever you clean the room," Giagnorio says. 1. Lay a drop cloth on the floor and pop off the two plugs covering the roller adjustment screws at the bottom of the sliding-door frame. (These are sometimes located in the edges of the door.) Insert a flathead screwdriver into each hole and turn the screw all the way counterclockwise (above). This retracts the rollers, lowering the door. 2. Outside, set up a couple of sawhorses with pads. Take down any removable grilles, shades, or drapes. Slide the door fully open and remove the head stop by backing out its screws (above). Don't leave the door unattended;
without a stop, it can fall. 3. While standing inside, lean the top of the sliding-door panel toward you and lift it off the bottom track (above). Set the panel on the sawhorses. Caution: Sliding doors are heavy. Make sure to bend your knees to take the weight off your back, or recruit a helper. Clean and Lubricate Tracks 1. Use a flathead screwdriver to gently pry each roller from its pocket in the bottom of the door (above). (Rollers are typically held in by friction and the weight of the door.) If they are bent or broken, replace them with new roller assemblies, which cost about $10 each. 2. Scrape any dirt from the wheels, then clean them with denatured alcohol and a rag. Lubricate only with silicone spray (above), which doesn't hold dirt. To reinstall, align each roller's adjustment screw with its access hole and tap in the assemblies with a hammer, using a wood block to protect the wheels. Once they're seated, retract the rollers as far as possible. 3. Wipe the head track and the outside face of the removed head stop with alcohol and spray with silicone.
Vacuum loose debris from the bottom track, then clean thoroughly with alcohol. The bottom track needs a more substantial lubricant than silicone; rub it a few times with a block of paraffin wax (above). 1. To replace torn or cracked weatherstripping where the sliding and fixed panels overlap, loosen its staples with a flathead screwdriver, then grab one end and pull it and the staples off the door, prying gently with a putty knife (above). Remove any remaining staples with pliers; sink the broken ones with a hammer. The strip on the jamb side is generally glued. If it's damaged, pull it off and scrape the adhesive residue with the putty knife, taking care not to mar the finish. 2. Where the sliding panel's frame overlaps the fixed panel, orient the new weatherstripping with its flap facing as indicated on the instructions. Align the top end with the shadow line of the head stop, and secure the flange tightly along the door's edge. Drill a 1/8-inch-diameter pilot hole at each of the holes in the flange and drive the screws provided (above).
Do the same on the fixed panel so the two strips interlock. Glue the jamb-side strip in place with a plastic adhesive. Clean up smudges and fingerprints with alcohol. 3. Set the door back on the bottom track and tilt it up. Brace the door with your body and reattach the head stop. (Don't leave the door unattended until stop is installed.) Roll the door to within a half-inch of the latch-side jamb, then turn the roller adjustment screws until the door is parallel to the jamb (above). If the latch does not mate with its receiver on the jamb, adjust the receiver by loosening its screws and moving the plate up or down. Dropping a broom handle into a sliding-door track keeps the door from opening, but it's not an ideal security device. "It looks terrible, and you have to bend down to put it in and take it out," says Joe Giagnorio. He prefers retrofitting a simple foot-operated auxiliary lock, which costs under $20.Close and latch the door, then temporarily mount the lock against its lower edge.
Now lower the locking bolt and mark its location on the rail in pencil (1). Remove the lock and drill a hole (sized as specified) through the track, and pop in the rubber grommet provided. Then remount the lock and test it. Stepping on the top engages the bolt (2); pressing on the side releases it. And what about the old broomstick? "I tell people with kids that it's just right for a game of stickball," Giagnorio says. Lightweight and relatively frail, sliding screens are often the most problem-plagued component of a sliding-door assembly. While the basic maintenance steps are the same, there are a few crucial differences. When removing the door, move it to the center of the opening and lift it off the bottom track first. When replacing it, insert it into the bottom track last. Some screen rollers can't be removed; they have to be cleaned and lubricated in place. Also, check the top of the screen. Some have top rollers or springs that need cleaning. Screens slide in a separate plastic track mounted to the top of the door frame.