We've reported it to the team. 3 Year Limited Warranty BACKPACKS, BUSINESS CASES, TRAVEL ACCESSORIES, BELTS & WALLETS is proud to stand by the quality craftsmanship of the Backpacks, Business Cases, Travel Accessories, Belts and Wallets that we sell. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for three years from the original date of purchase. sales receipt, which serves as proof of purchase to validate your warranty. If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim.
Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. These are natural occurances in leather and are not considered defects. Should you need to return your product, please contact Online Customer Support. sales receipt available in order to obtain a return authorization for your repair or replacement. postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or country to country. 5 Year Limited Warranty LUGGAGE & TRAVEL BAGS is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for five years from the original date of purchase. Should you need to return your product, please contact Online Customer Support. LUGGAGE & BACKPACKS ONLY To report a warranty defect or to get a product repaired that is outside its warranty, please contact Online Customer Support for a warranty defect RA # and shipping instructions to the nearest authorized repair center.
If the bag is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. will cover the cost to return the repaired product to the customer using FedEx/UPS Ground freight. If the customer would like priority return shipping, they must pay the difference. If it is determined that the case is not covered under its warranty after it has been received by the repair center, the customer will be notified prior to any work being done. will cover the cost to return the non-repaired product to the customer using FedEx/UPS Ground freight. TRAVEL ACCESSORIES, BELTS & WALLETS To report a warranty defect, please contact Online Customer Support. that fall outside of our limited warranty at a very nominal cost. To locate the closest authorized repair center, please contact Online Customer Support.
Hey guys, I've been trying to write this now for three days and can't seem to squeeze enough time to get to it. And I have an appointment in 30 minutes so this is going to be a quick and dirty review. Forgive any grammar and spelling mistakes I'll try and clean it up when I get back. The hunt for a good nights sleep started two years ago when I got a mattress from Rooms 2 Go. I paid 650 bucks for it and it already has a huge dip in it. Absolutely killed my back to the point it sent me to the hospital where I was giving some great pain killers and told to sleep on the couch, away from my wife :(. So I begin searching again. Not being one that takes kindly to wasting money I was extremely careful this time around. I asked everyone I knew what kind of bed they had and where they got it. One day a friend sent over this blog entry he had read about T&N. I'm sure everyone has seen it, maybe someone can post it? He told me he knew nothing other then what that article said but it sounded interesting.
Interesting it did indeed. T&N had a 30 day money back promise where they would donate the unwanted mattress to a charity. A 5 year warrenty against dips. Made to order here in America and made by themselves. No hidden fees and a price that included shipping. And a price for a King that was LESS then what I paid for a queen. A huge 5 star review on amazon with two people giving it a one star. One said it was to firm, the other to soft. So, found out during my research that every other mattress company imported their mattresses from other countries and it sat in a warehouse for someone to order. That there were huge markups from middle men and retailers. None of this sat well with me and pushed me further towards T&N. The decision was almost made but I wanted clarification about the warranty after getting boned from Rooms 2 Go. I called T&N, it was a sunday and no one answered. I left a voicemail and shortly after I found a chat option. I spoke to Charlie. Charlie seems like a very laid back no pressure dude who told me that if anything happened to the bed within 5 years to take a picture of it, send it to them, and they'll replace it.
He also said that almost every mattress shipped should last at least 7-10 years pretty easily. I order the 10 inch King right then and there. Charlie informed me that it would take 2-3 weeks before I got my bed. Two days later someone returned my Sunday call. She first apologized for the delay that they had a busy weekend of voicemails to return. She was very pleasant and giggled at all my jokes even though they weren't funny. She also basically repeated everything that Charlie had told me except she said there may be a delay in my order due to a huge influx of new business they weren't prepared for. No sweat I replied. Week later they had a facebook post saying that they had to go to double shifts and orders could be a week late or so. The friday before the two week mark I received my bed. Not late at all, but two days early in fact. I live on third floor so my Fedex driver needed help carrying the mattress up the stairs. This is the huge weak link in this whole story. Box was as long as a king mattress and falling apart.
Box was a bit to big for the compressed rolled up mattress and there were holes and rips all over the box. Very difficult to get to my apartment. But it made it up unharmed. Not sure who's fault this is but I would imagine any other shipping options would have greatly affected price. However, I think T&N needs to evaluate their packaging. Opened the vacuum sealed bag and the mattress started to expand. took about a hour before it was almost fully expanded to the naked eye. Two days later we slept on it. Holy crap what a sleep! My wife immediately noticed a huge difference and has told me she's not slept this good in years. Myself after a few days of adjustment am sleeping like a baby with no back pain. It starts off a bit firm and softens as you lay there. I have never spent more then 200 bucks and at some point not had a huge amount of doubt or buyers remorse. T&N made it really easy for me to give them money and I've grown to trust the brand already. I suppose the real test will be time.