adik

Hello Tiago. Can you help me pleasE?

Muito boa tarde Swytliana

Good afternoon

How may I help you?

Tiago

1:03 PM

Something incomprehensible with my order - it turns out such a situation - I received a notification in the mail that the order was sent, but a lot of time has passed, but I still haven't received my order. Is there anything you can do? please help me.

Please provide me with the order number?

Tiago

1:04 PM

yes = APT01527876

1:05 PM

Thank you

1:06 PM

Bear with me a second so i can check the order, ok

Tiago

thank you ok

1:07 PM

Thanks for waiting,

1:08 PM

I checked on UPS with the tracking number and says that has been delivered. With this information, the first steps would be to contact UPS on 800 208 470 and give them the tracking 1Z3XF8236866075589 so they can give better information regarding the delivery, sometimes they leave at a neighbor for example, also they can check with the driver.

Tiago

1:11 PM

ok

Is it the first time you order with us?

Tiago

1:12 PM

I am just call them

1:14 PM

Thay says there is no parcels for me

1:16 PM

how can it be?

Well that is not accurate because you and us have the tracking number

One moment please

Tiago

1:17 PM

They couldn't leave her anywhere. I checked everything. And neighbors and pantry. No parcel

1:20 PM

I am just double-checking internally what we can do now, give me few minutes, please don´t close the chat

Tiago

ok. please help me.

1:21 PM

Thank you for waiting

1:25 PM

UPS says there are no parcels for me, but I didnt receive anything before (

1:27 PM

I would like to ask you to wait for my email because i have to escalate your case in order to verify what happened

how much I need wait?

1:28 PM

Please do not open another chat as your case is 28532165, this way there is no confusion or delays

Escalations can take up to 48 hours, depending on the case is faster, i am escalating yours with urgency

Tiago