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Hello Diego,


thanks a lot for detailed explanation of the suspension reasons. We will be glad to provide you with any information you request in order to clear this issue. 

Please let us know if described documents below will be sufficient to resolve the appeal case.


To make payouts for our players from Russian Federation we have contracted Russia-based payment aggregator named PopolniClub (https://popolni.club), which has direct contracts with local payment systems we do payouts to.


We would be glad to provide you with a contract we have with PopolniClub, where it states that according to our orders they make financial transaction to the account address of the user who request cashout in our app. We collect account address for payout (according our Privacy Policy that can be fount at http://lucky-mania.com/privacy) from users who request payout and transfer it to payout partner via API.

The contract has signatures and stamps, and you can verify it by getting in touch with PopolniClub.


We can also try to request direct contracts of PopolniClub with ePayment systems if you require that too.

If you have any other documents in mind that can help to resolve this issue, please let us know and we will do our best to provide them to you.


Looking forward to hear you soon.

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