Buyer has blocked coins, but does not transfer money.

In this case, you need to wait for the automatic cancellation of the transaction or the opening of the dispute (60 minutes).  If the buyer opened a dispute, but you still have not received the money, then expect the intervention of an arbitrator. Issues related to disputes are decided by arbitrators only within the service.

Please attach an account statement and a brief comment on the dispute - this will speed up the process.

Wait for a decision and provide additional information if necessary.

If the arbiter did not contact you, it means that at the moment he does not need information from you, and the proceedings are with the buyer.

In no case do you send coins before the actual receipt of funds to your account in full *.

* If you sent coins without making sure of the receipt of funds, you violate the terms of service and risk losing money.