TXT Zombie Loyalists: Using Great Service to Create Rabid Fans by Peter Shankman purchase cheap free writer library

Book description

Book description
Must Read for anyone in the Customer Service field/CRM field/Sales field, hell any field! This has real world examples, not fluff and how to if I ran your company stuff. Real world examples of good and bad from real people, not just the author is why I think this hits home on so many levels. Obviously you want raving customers, but how to get them, maintain them and continue to gain more, this book has it all.If you dont really care to read books about business, well this one is certainly not boring and is really fun to read. I LOVE his BRAINS play on words (Bring Random Amazement into Normal Situations), just brilliant and if you dont remember it, you will at least remember to do something a little extra, take that extra minute or 5 to listen to your customer.I am going to try my best to implement as many ideas from this book into my work life, I feel we could do more and this really kicks it up a notch to try and the tangible reason to do so.Do yourself a favor and get this book, its worth it.
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TXT Zombie Loyalists: Using Great Service to Create Rabid Fans by Peter Shankman purchase cheap free writer library

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