READ Encounters at the Counter: What Congregations Can Learn about Hospitality from Business by Alan Johnson fb2 ibooks iphone
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Encounters at the Counter shares Johnsons engaging in face-to-face customer service. It explores the dimensions of hospitality that can be applied to congregations seeking to demonstrate genuine hospitality, such as: the contagion of happiness, maximizing routines, renewing resources, taking time and making time and promoting the quality of the product as well as the process.
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