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Book description

Book description
In the business world, confrontations are inevitable -- whether theyre with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.This volume helps you master the art of effectively managing difficult interactions. Youll learn how to:В· Determine which confrontations are worth an investment of your time and energyВ· Understand and manage the strong emotions that can arise during confrontationsВ· Design solutions that meet all stakeholders needsВ· Coach your direct reports to resolve confrontations productively
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