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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way by Roger Conners and Tom Smith is my most recent non-kindle read book. I say that because this is a prime example of a book that’s better on paper than on a kindle because I was constantly going back to previous pages, underlining, circling, and generally marking up the book. While I’m sure I’ll get used to those things on a kindle, this book’s scars from my reading and writing in it are proof enough that print isn’t dead!The start of How Did That Happen?, where it talks about the title is a real eye-opener and a game changer for the way people think. If I had to sum up the impact of the book in one line it would be way towards the front of the book where it suggests instead of looking at a problem or break-down of some sort and saying “How did that happen” we should ask “How did I let that happen?” Those two words are so powerful. It addresses where I so often see a breakdown in communication. That sort of personal accountability is, I believe, the hallmark of a good manager. If I find someone who does that automatically instead of blaming their employees, the weather, or the economy I’m thrilled and work hard to get out of their way and help them to be great.One of the breakdowns that hit home the closest was when a manager will give vague expectations, unclear boundaries of responsibility and authority, and accountability and then be surprised later when expectations aren’t met. Vague goals of “Make more money.” Would certainly fall into that category. Sure… it’s an easy one. But should we make more money or make more profit? I can make more money by marking things down steeply, but that will decrease our profit. I can make more money in the short term by cutting back on merchandise in a store so I’m not spending any more. Without giving clear, concise, and measurable outlines of my expectations my employees will find it hard to not disappoint me. I will be setting them up to fail over and over again by my own carelessness.I cant recommend this book highly enough. I fully expect to see it in airports for years to come for business travelers to pick up and read on the way to wherever theyre going.
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