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SupportWhen trying to install 2018 and higher versions on Windows, the following error appears:
"Operating System Unsupported
You cannot install this product on the current operating system."
Causes:
- Autodesk 2018 and higher versions requires Windows 10 Version 1607 or higher as per
- Incompatible bit version selected (i.e. 32-bit vs.64-bit).
- When installing on Windows 10, make sure version 2018 and higher versions is being installed on version 1607 or higher.
- To check Windows 10 version and build number, do the following:
- Click on Start button.
- Type winver in search box and hit Enter key.
- The 'About Windows' window will open, containing Windows version information.
- If Windows 10 version is lower than 1607, the system must be upgraded in order to install a 2018 or 2019 version.
- After upgrading, install version 2018 and higher versions as per .
- Additionally, the Windows bit version must match the installation package.
- For example: if Windows 32-bit version is being used, the 32-bit installer needs to be downloaded and installed. To verify which version is running on the system, access the Windows Control Panel, then click on System:
Note: Version 2018 or 2019 32-bit version can be installed only on Windows 7/8.1 systems.
See Also:
Products:
All Desktop Products;Versions:
2019; 2020; 2018; 2021;Get answers fast from Autodesk support staff and product experts in the forums.