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Product Manager (IT Security)
Job Description
-3 to 5 years experience in networking & security products channel sales in Saudi market.
-Capability of developing & training channel sales teams
-Ability building business & marketing plans with channel
-Relevant security certifications is a plus
-Strong presentation & communication skills.
-Ability to work in a fast-pace, multi-task environment especially during quarter end rush times.
Skills
-3 to 5 years experience in networking & security products channel sales in Saudi market.
-Capability of developing & training channel sales teams
-Ability building business & marketing plans with channel
-Relevant security certifications is a plus
-Strong presentation & communication skills.
-Ability to work in a fast-pace, multi-task environment especially during quarter end rush times.
Head Product Management
Purpose
As the head of Media House Product Management, the role-holder is required to bring to market and drive the adoption of Media House TV, Mobile and Online products and relevant extensions across all screens. The initial product line includes the current IPTV product, content packages, companion apps and potential OTT applications. The role-holder has full responsibility for developing and managing the Media House product portfolio and revenue targets
Responsibilities
This role is an essential role within the Media House and has a determining impact on the direction the Media House adopts:-
- The role-holder is responsible for setting the vision, strategies and guidelines for all Media House products and services and supporting Platforms heads in bringing new service propositions to market in a cost effective and timely manner
- The role-holder is with the Head of the Media House the figurehead of the unit
- The role-holder is responsible to own and manage a compelling and entirely new TV service as well as drive the introduction of mobile, online and potentially OTT products
- The role-holder is responsible for developing and growing Media House portfolio in Qatar and potentially new markets
- The role-holder is responsible for performing all of the above, on time and against budget.
Business Scope
Qtel Media House is a new business venture set up to develop and deliver compelling new entertainment & advertising propositions both in Qatar and internationally. The remit of Qtel Media House covers:
- All forms of entertainment extending across Television & Video, Gaming, Social Media, Music, and Infotainment;
- Across all forms of content delivery platform including IPTV, OTT, Online, Mobile phones & Tablet devices, TV sets and games consoles
- Across the Middle East, North Africa and Asia Pacific region…..both through partnership with Qtel Group operating companies (over 60 million customers in 17 countries) and through direct to market ‘over the top’ propositions
Qtel Media House is also responsible for conceiving and developing new sources of advertising revenue for Qtel - across both electronic and physical channels (i.e. TV advertising and website / targeted mobile advertising as well as Yellow Pages advertising and the development of new sources of advertising revenue on the back of Qtel Group’s prepaid recharge card, SMS messaging and physical infrastructure capabilities)
Mission
The ultimate mission of Qtel Media House is to position Qtel as the leading integrated media & content operator within the MENA region. The business is charged with generating incremental cumulative entertainment revenues of QR 1.5 billion (USD $400m) for Qtel Group in the next 5 years.
Business Development
Whilst Qtel Media House will initially be incubated within the Qtel, Qatar business, its intention is to launch multiple retail & wholesale entertainment offerings across multiple territories and to support the wider entertainment objectives of the wider Qtel Group business. At some point therefore, Qtel Media House will transition into Qtel Group or possibly, be spun off as an entirely separate, standalone business.
ROLE ACCOUNTABILITIES:
Marketing Planning
The role-holder has overall responsibility for developing a thorough understanding of Media House customers across all digital platforms and driving the development of roadmaps for products to be introduced by Platforms ;
- Gather market analysis data from platform heads and assist them in identifying market opportunities for Media House
- Monitor results of customer experience research regarding customer satisfactions with Media House products
- Drive customer segmentation and derive value propositions targeting identified segments
- Monitor the performance of Media House portfolio through thorough micro-segmentation analysis of customers (e.g. Detailed customer usage and behavior across products)
- Drive the product innovation process within the Media House
- Develop a product roadmap in collaboration with the Content and Technology and Devices teams including TV, Mobile and Online products
- Assist Platform heads in defining key usage trends and optimizing their portfolios
- Oversee the identification of content needs of platforms
- Develop Media House content strategy with platform heads and the support of content unit
Product Development
The role-holder has overall responsibility for managing the development of new products, to ensure growth and competitiveness of Media House digital portfolio :
- Oversee the development of new concepts across Platforms including new business models, features, content packages and UIs
- Assess the attractiveness of new concepts from a financial and customer experience perspective, providing guidance and direction for improvements as necessary
- Oversee the development of marketing papers describing new products and concepts, their pricing, distribution channels, installation and support requirements as well as the customer experience promise
- Collaborate with Marketing and Communication to ensure product and package structures are easy to communicate to customers
- Collaborate with Marketing and Communication to develop the visual identity of new products and concepts, name products and packages, and formulate sales messages
- Monitor the process of bringing digital products to the market from concept development to implementation by Technology and Devices
- Collaborate with Advertising to identify their requirements from new product
- Monitor the pilots and soft launches of products and ensure commercial readiness for full launch
- Ensure that products are developed within the set budget and timeline
- Oversee the testing of new products and their acceptance by the Product teams
- Oversee the development of product specific documentation to be reviewed and adapted to the tone of voice of Media House by Marketing and Communication
- Work with Content, Technology and Devices, and Marketing and Communication teams to raise customer acceptance of the Media House products.
Product Lifecycle management
The role-holder has overall responsibility for promoting and improving the performance of products throughout their lifecycle, and ensuring the platform heads exceed revenue and subscription targets :
- Ensure platform heads monitor closely the performance of products and achieve their revenue and subscription targets
- Oversee bundling, pricing and promotion strategies
- Oversee the launch of targeted promotions based on micro-segmentation efforts and data-mining conducted on customer information available through digital media
- Implement the content strategy and continuously content available on the platform based on customer preferences and evolving viewing habits. Request the acquisition of content by the Content unit including but not limited to
- Linear channels
- VoD titles
- Applications
- Ensure Media House products deliver their customer experience promise and goals
- Monitor customer touch points’ performance and ensure improvement initiatives developed by customer experience are implemented
- In case editorial content is to be developed for Online and Mobile platform, the development of this content will reside with the Platform head
Sales Planning and Monitoring
The role-holder is responsible for developing the sales strategy of respective TV, mobile and online products
- Work with platform heads on developing sales forecast by product and channel type
- Monitor and ensure the delivery of sales channels vis-à-vis targets
- Ensures there are processes in place to feed requirements into those channels, provide retail training, agree sales targets with other units and channels
- Ensure sales targets are met across products and channels by providing all necessary information, training, guidance and product back up.
- Set and monitor sales targets across products and channels and work with Q-Tel sales and distribution team to define and implement motivating sales commission and incentives for both direct and indirect channels
New Business Development
- Oversee the Set up of new platform divisions currently unavailable in Media House: Mobile platform and in the medium term (1-2 years) Online platforms
- Oversee the development of a potential OTT proposition
- Develop the online and mobile strategies
Unit & People Management
The role-holder is responsible for recruiting, leading, developing, managing and coaching a team of approximately 7-12 people:
- Forecast and request resource needs, define roles & responsibilities, in a timely manner and set performance and delivery timelines for the team
- Collaborate with key internal (and external) partners to get input, ‘buy-in’ and alignment behind developed initiatives, prioritization and delivery dates
- Effectively manage the department and its budgets
Planning & Organizing
The role-holder is responsible for:
- Developing and planning the annual marketing plans
- Launching new products to time and quality measures and ensuring they meet the customer experience promise of Media House
- Setting and running team meetings to ensure that key deliverables are identified, communicated, project managed and delivered on time within the Go-to-Market Platforms
- Ensuring that all involved parties, both within and outside the team are informed of any deadlines they are responsible for and for ensuring that all delivery milestones are met on time
Team working, Coaching / Development & Leadership
- The role-holder is responsible for the goal / scorecard setting and performance evaluation of all employees within the Product Management unit
- The role-holder is further responsible for identifying areas of improvement both within individuals and within teams and for providing coaching and encouragement (including offers of training and education) where necessary
- The role-holder is required to proactively seek to solve any problems or disputes and keep working relationships on track
- The role-holder is required to participate in building the Media House culture of Qtel Media House acting as a role model for the brand on a daily basis both externally and internally
Communicating, negotiating & influencing
- The role-holder will serve as the driving force behind the Qtel Media value proposition and products
- Internally: The role holder is required to drive the development of the Media House product roadmap and obtain endorsement from the wider Qtel organization
- Externally: The role holder will be required to establish strong relationships with the wider Media industry, technology providers and telecom operators
Decision Making
The role-holder is charged with the authority to make all strategic, procurement, recruitment, budgeting and expenditure decisions relating to the Go-to-market unit within the Qtel Media House department on a day to basis and within the company delegated authority policies.
Decisions which require further authorities or which may have wider impact will be made in conjunction with the Head of MH and potentially other senior management.
KEY RELATIONSHIPS:
Internal interfaces include
- Define product roadmap and strategy with the Media House Head and Strategy, Planning and Business Development
- Develop content acquisition roadmap with content team
- Work with Strategy, Planning and Business Development on project management for the implementation of large scale projects
- Work with Marketing and Communication on the development of campaigns related to new and existing products
- Liaise with Customer Experience to ensure all processes deliver against the customer experience promise
- Work with various sales channels to ensure that sales targets are being met
External interfaces include
- Establish contacts with TV content companies, vendors, application and games developers, agencies and dealers.
Qualifications:
- A university degree in communication, media or engineering.
- More important is the additional expertise in new product development in a technology led environment
Experience:
- 15+ years of work experience of which the last 6/7 must be in defining and developing requirements for consumer entertainment/media based products and services and working with new product development teams.
Lead Test Manager – Abu Dhabi – Bank
Job Description
A leading Bank in the Middle East is establishing a project team to consolidate all of their business applications. As part of this project they are looking for a Lead Test Manager, who will report directly to the Program Director and possibly manage up to 20 people as the project develops. The successful candidate will be responsible for leading and managing the standards for comprehensive QA (quality assurance) and UAT (User Acceptance Testing) plans
Skills Required:
- Minimum 12 years of experience in Quality Assurance and/or Systems development and support.
- Knowledge of functional system design
- Understanding of user operational requirements
- Experience of banking industry business solutions/systems are mandatory.
- English fluency is essential. Arabic fluency is a plus
Job Details
Company Industry: Banking
Type of Company: Employer (Private Sector)
Job Role: Technology/IT
Years of Experience: Min: 7
About This Company
Huxley Associates is one of the world's largest specialist staffing firms. As a group, we have 61 offices in 18 countries and more than 2000 staff. We are listed on the London Stock Exchange. In the Gulf region we have offices in Dubai (DIFC) and Doha. We are opening up in Riyadh soon.
Huxley Banking & Finance specialise in recruiting mid to senior level professionals across Corporate, Retail & Investment Banks.
Huxley Global Energy specialise in recruiting mid to senior level professionals across the Oil & Gas, Power & water and Renewables sectors.
Huxley IT Sales specialise in placing mid to senior level Sales and Business Development professionals into IT Manufacturers / Vendors, Systems Integrators, Re-Sellers and Consultancies.
The phone number to reach Huxley Associates regional headquarters in Dubai is 04 436 0400.
Head of Product and Process Development
Industry: Banking
Professional Experience: 5 - 10 Years Experience
Key Responsibilities:
Design and document business processes and bank organization
Evaluate and drive implementation of new product developments (initiated by business lines)
Initiate process enhancements and ensure cross business line synergies
Document business requirements and functional specifications
Required:
5-10 years in banking and/or consulting
Broad understanding of banking processes and organization
Experience with process re-design and re-engineering
Very good communication skills
Area Services Manager - Banking
Professional Services Manager Banking Systems
Our client is a large global banking technology services provider and they are looking to identify an Area Head of Professional Services covering all services across Saudi Arabia, Kuwait, Qatar and Egypt. The successful candidate will have solid banking, financial services, software and professional services experience across Banking & Finance. Our client provides core solutions to banks covering Islamic Banking, Core Conventional Banking, Treasury, Risk, Trade, Analytics and Capital Markets solutions and as such, we are looking for someone with experience across one or multiple of those areas. Key criteria are; banking & financial service domain expertise; project management and consulting background; previous services business management experience; software delivery expertise; very good commercial and client facing skills. The Area Services Manager is responsible for the, P&L of the area, supervision of all regional implementations at the new and existing customers' sites, and ensuring that professional service groups are built, developed and managed in relation to operational projects in a specific region. This role will see the successful candidate manage the team of professional services resources across the area; be responsible for all client projects including those being delivered by 3rd party partners; provide bid, pre-sales and sales support; build, manage and maintain successful client relationships, ensure that client satisfaction is maintained; ensure a solid approach to project management, consulting and services delivery. This role is part of the regional management team and as such, it is important that we identify someone with skills across the key criteria banking, financial services, professional/consulting services, project management and consulting, software delivery and professional services business management. The role will be based in Riyadh, Saudi Arabia and will pay up to $150k + housing + bonus + medical. Please send CVs as word documents only.
Product Specialist - Direct Custody & Clearing – AVP
The Role
The Role J.P. Morgan has been conducting business in Saudi Arabia for several decades and is the only US-based Global Banking Institution to have a full, stand-alone commercial banking license in the Kingdom.
J.P. Morgan is a leading global financial services firm with assets of $2.0 trillion and operations in more than 100 countries. The firm provides a poad range of financial services customised to meet the needs of their clients, utilising one of the most comprehensive global product platforms available. The firm has demonstrated its leadership in the market throughout economic instability, taking a long-term approach to client solutions. The firm's actions have always reflected a commitment to do the right for today and tomorrow. Information about the firm is available at Home | JPMorgan Chase & Co.
J.P. Morgan provides to its clients a full range of commercial banking services. These services are provided to Banks, Non-bank Financial Institutions and Corporations. These services range from traditional corporate bank lending, capital markets sales to treasury and cash management services. These commercial banking services are delivered through the Investment Bank, Global Corporate Bank and Treasury & Securities Services businesses of J.P. Morgan.
In recent years J.P. Morgan has been expanding the geographic coverage of our commercial banking capabilities. This expansion reflects the increasingly global nature of our clients and the need to service those clients cross-border needs. The execution of full service commercial banking capabilities in Saudi Arabia is a central part of this international expansion plan.
The incumbent will work and drive with in-country and regional functional partners in Treasury, Operations, Implementation and Customer Service to ensure product capabilities meet high service quality standards.
The holder is also expected have intimate knowledge of the market and ensure market intelligence, market piefs and Request For Proposals and Due Diligence Questionnaires are prepared timely and is of excellent quality.
Key Responsibilities
Client Retention & Satisfaction
Work with Operations in agreeing SLA/ASA and prepare for their signoff
Ensure SLA/ASA are reviewed annually or as and when changes are required
Review competitors intel and recommend for approval more aggressive deadlines or product offerings
Active client engagement and to develop products which are relevant to Hong Kong market or consistent with global offerings
Collaborate with Marketing in ensuring relevant key messages are delivered to client ahead of industry related survey
Monitor standard quality metrics and ensure that country-specific metrics set with Operations reflect the efforts made to improve them
Ensure client satisfaction is monitored by participating in internal and external service reviews
Market Interface & Intelligence
Maintain a close relationship with market regulators, infrastructures, operators and obtain first hand market information which is to be shared with the team as well as client.
Participate in local associations and industry groups
Work with Operations to formulate and disseminate news pief on a timely basis and ensuring that we are ahead of competition at all times
At least half yearly review of all market related document such as market piefs, market guide and etc
Product Management & Development
Identify opportunities and raise to Global product team for new products or improve product features and functions based on client's feedback or competitors intel.
Formulate and work with Global Product on business leads, justifications, planning and implementation of new products. Work with O&T to ensure timely implementation
Risk & Control
To help prepare new product for NBIA
Engage actively with Compliance and Legal/Audit to ensure satisfactory audit results. Work with operations to ensure process is continuously reviewed.
Maintain current knowledge of the requirements of JPMorgan and WSS risk management control and product policies and processes
Maintain a robust business plan and ensure this is stress test by operations at least twice annually.
Alert senior management of events that may create or increase risk
Business & Financial Management
Review market related expense (CCASS and CMU) and ensure they are consistent with the level of activity.
Highlight any anomalies in revenue bookings Requirements
Requirements *Minimum 4-7 years in the securities services business.
*Direct experience with the Saudi Arabian market preferred.
*Strong interpersonal skills and demonstrated ability to partner work across business lines
*Excellent analytic and communication skills
*Ability to understand clients' needs, strategy and gaps to identify service solutions
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer. About the Company
About the Company JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today:
* We are a leading global financial services firm with assets of $2 trillion.
* We operate in more than 60 countries.
* We have more than 200,000 employees.
* We serve millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients.
* We are a leader in investment banking, financial ser (more....)
Manager - Retail Sales - Sales
· Experience : 3 to 6Years
· Qualification
Job Description
· Develop all necessary procedures and processes to ensure that the sales force operates efficiently and effectively and achieves all sales objectives.
· Develop and implement a customer service strategy which provides total customer satisfaction and meets company’s objectives.
· Establish guidelines for setting the sales targets.
· Review recommended sales targets and related action plans, and prepare a sales target report for approval.
· Supervise Regional Sales to ensure Company’s products are properly communicated to customers, customers’ requirements are met, and business targets are achieved in accordance with the company’s strategy.
· Coordinate with Marketing Division on implementing promotional and marketing plans for key products.
· Ensure all employees (including sales agents) are appropriately motivated and trained and carry out their responsibilities to the required standards.
· Monitor and evaluate the employees’ performance and take remedial action where necessary to ensure that sales targets are met.
· Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position.
· Maintain awareness of developments in sales techniques and technology to ensure that the company maintains and develops its competitive position.
· Research and identify new business opportunities to ensure sustained growth.
· Promote the company’s financing products.
· Monitor feedback from customers to measure their satisfaction with company products.
· Review all department’s reports.
Desired Profile
· Bachelor Degree.
· At least 6 years of experience in sales and business development, out of which 3 years in a managerial position within a leading bank or reputed company.
· Read, speak, and write Arabic and English.
· Excellent interpersonal skills.
· Excellent organizational and time management abilities.
· Excellent problem solving skills.
· Innovative and strategic thinker.
Key Skills