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Charter customers get post-clearance on already purchased trips: 'We have never experienced anything like it' | India | DR Rising prices for aviation fuel are causing travel agencies to send extra bills to customers. By Can you imagine getting an extra bill of more than 300 kroner for a product you have already paid for? Certainly not, but it is nonetheless the reality for a number of customers at Danish travel agencies who have received an extra bill for an already paid travel. It is the rising prices of aviation fuel that give tour operators an extra bill, which they then pass on to customers. and the price change no later than 20 days before the start. We think it's strange that you buy an item and pay the price they demand. And then you subsequently get an invoice. Linda and Ejvind Jørgensen It also requires that the possibility of an invoice is described in the purchase contract. That is, where you say yes to "having read and understood the terms of trade". For Linda and Ejvind Jørgensen, the trip has previously been to Gran Canaria, Tenerife, Crete and Australia. But never before has the retired couple from Vildbjerg in West Jutland experienced, that an email has been dumped in with an extra bill. But it did so in April, after the couple had booked a charter trip to the Azores with Bravo Tours the month before. .- We were told that we had to pay 300 kroner extra per nose. I called Ejvind and said: "Just try to look here", says Linda Jørgensen. The email said that the extra bill was due to the fact that the war in Ukraine had sent the price of "flight to heaven". - We have never experienced anything like this. We find it strange that one buys an item and pays the price they demand. And then you subsequently get a bill. It is not so often that you are out for it, says Ejvind Jørgensen. How thoroughly did you read through the papers from the travel company? - Probably as the majority of Danes would do. It may well be that we should have read that it could take place, says Ejvind Jørgensen. - But when we have traveled several times and there has not been anything before, you do not think about it anymore. If we had booked a hotel, they would not come afterwards and demand a little extra, because the electricity has risen in price. The couple says that they have paid the money and that they are still looking forward to coming to the Azores. One of the companies who have sent out invoices is Bravo Tours, with which the couple Linda and Ejvind Jørgensen had booked their trip. Here, CEO Peder Hornshøj is sad that it is necessary to send out invoices to customers. But it is a necessity, he emphasizes .- We do it because we get bills from the airlines. Right now, the average billing we get is around 500 kroner, but we also see price increases of up to 680 kroner per flight seat, says Peder Hornshøj and continues: - If we had to pay an additional price of 500 kroner on all summer trips , then it would be about 40 million kroner extra for Bravo Tours. We can not stand alone with this, even though it is terrible for those who receive bills. The travel company Primo Tours also finds itself forced to send extra bills to the customers. - Our guests take it really nicely. They have seen that petrol and everything else has increased, and they know that there is nothing to do about it, says Primo Tours owner Bjarne Hansen to. At the organization Forbrugerrådet Tænk, they have received a lot from charter tourists who have received We believe that this is such an unusual condition that it should be particularly emphasized in the trade agreement. It is clearly something that both amazes and infuriates, says chief consultant Vagn Jelsø. He points out that it is allowed for travel companies to let the price increase moderately, if the price increases correspondingly. And if the travel companies clearly explain how the increase is calculated. He believes that the possibility of a price increase for an already paid trip should be highlighted in the ordinary. . And we can also look at those we get from. It comes as a surprise to people that the travel companies can do it, he says.